Charity Thomas
Phoenix
Summary
I am a positive, energetic individual who brings enthusiasm and a strong work ethic to everything I do. I take full responsibility for my tasks and consistently ensure they are completed efficiently and to a high standard. At the same time, I value teamwork and make a conscious effort to support those around me, helping create a productive and encouraging work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Key Holder
All Star Elite
05.2025 - Current
- Assisted in training new team members on operational procedures and customer service standards.
- Maintained inventory accuracy through regular audits and effective stock management practices.
- Demonstrated excellent customer engagement by providing personalized service and resolving issues promptly.
- Supported daily operations by organizing merchandise displays to enhance store aesthetics and accessibility.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Counting cash drawers and preparing deposits.
Lead Cashier
Ross Dress for Less
04.2022 - 05.2025
- Supervised daily cash handling and transaction processes for optimal accuracy.
- Trained and mentored new cashiers on register operations and customer service standards.
- Implemented improvements in checkout efficiency, reducing wait times for customers.
- Resolved customer inquiries and issues, enhancing overall shopping experience.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Education
Associate of Applied Science - Radiology Technician
Maricopa Community Colleges, Glendale Community College
Glendale, Arizona, AZ05-2028
High School Diploma -
Independence High School
6602 N 75th Ave, Glendale, AZ 8530305-2025
Skills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
- Cash handling accuracy
- Customer service
- Sales proficiency
Certification
- HHA - Home Health Aide
Timeline
Lead Key Holder
All Star Elite
05.2025 - Current
Lead Cashier
Ross Dress for Less
04.2022 - 05.2025
Associate of Applied Science - Radiology Technician
Maricopa Community Colleges, Glendale Community College
High School Diploma -
Independence High School