Charlee Doss
Tempe
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
01.2024 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Beauty Advisor
Ulta
09.2023 - 05.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Caregiver
Home Care Assistance - HCA
02.2022 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Cashier
Burger King
06.2021 - 01.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Greeted customers at counter to fulfill requests and answer questions.
Education
No Degree - Psychology
Grand Canyon University
Phoenix, AZ04.2027
High School Diploma -
Red Mountain High School
Mesa, AZ05.2023
Skills
- Healthcare industry understanding
- Multitasking and Organization
- Retail software proficiency
- Goal-Oriented
- Cash Handling Accuracy
- Verbal/written communication
Timeline
Barista
Starbucks
01.2024 - Current
Beauty Advisor
Ulta
09.2023 - 05.2024
Caregiver
Home Care Assistance - HCA
02.2022 - 11.2023
Cashier
Burger King
06.2021 - 01.2022
No Degree - Psychology
Grand Canyon University
High School Diploma -
Red Mountain High School
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