Charles Challenger
Tucson
Summary
Dynamic leader seeking a challenging position to leverage expertise in customer service, communication, and management to drive team success and enhance client satisfaction. Accomplished professional caregiver with extensive experience in delivering compassionate and efficient in-home support, specializing in medication management, personal care, and patient mobility to ensure optimal comfort and safety. Recognized for strong collaboration skills and adaptability to evolving needs, consistently demonstrating reliability in providing high-quality care. Committed to fostering a supportive environment that prioritizes client well-being while achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Home Health Aide CNA
Catalina In-Home Services
Tucson, AZ
11.2024 - Current
- Streamlined documentation processes for patient records, improving efficiency of care coordination efforts.
- Advocated for clients' needs within multidisciplinary teams, ensuring comprehensive support and resources were provided.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
- Assisted with end-of-life care.
- Elizabeth M. 520-327-6351
Home Health Aide CNA
Home Care Assistance of Tucson
Oro Valley, AZ
06.2022 - Current
- Provided compassionate care to clients, assisting with daily living activities and personal hygiene needs.
- Monitored clients' health status, reporting changes to healthcare professionals for timely interventions.
- Assisted clients with mobility and transportation, ensuring safety during outings and appointments.
- Implemented individualized care plans in collaboration with healthcare teams, enhancing client well-being.
- Developed strong relationships with clients and families, fostering trust and communication throughout care processes.
- Optimized documentation processes for patient records to enhance care coordination efficiency.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Trained new staff on best practices in client care and operational procedures, promoting high-quality service delivery.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Mark Schmidt 520-276-6555
Supervisor/Trainer
Trinity
Parker, AZ
01.2018 - 05.2022
- Coached, mentored, and trained diverse staff to ensure operational excellence, and monitored processes to ensure quality training of team members, professional advancement and growth opportunities.
- Actively involved in cost control, sanitation, menu development, private dining and catering
- Supervised phases of food procurement, production and service, inventory and ordering, food storage and rotation, food preparation, recipe adherence, plate presentation, and service and production time standards.
- Prepared daily production reports and ensured the recipes and portions servings in an accurate way,and logged.
- Received and examined food items and supplies to ensure quality and quantity requirements.
- Assisted in maintaining inventory levels and ordering. Weighed, measured, and mixed ingredients according to recipes
- Verified all recipes, food preparations, and presentations meet the quality and specifications of resident dietary requirements.
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements; trained and managed 6 to 20 diverse individuals on prepping and working the line and achieved significant improvements in their productivity.
- Jim Vandemark 951-941-8909
- Conducted regular assessments to evaluate training effectiveness and identify areas for improvement.
- Designed and implemented comprehensive training programs to enhance employee performance and engagement.
Supervisor bookprint associate
SPS Consulting
Tucson, AZ
04.2016 - 07.2017
- Verifying that all applications are included and fees are correct.
- Prioritizing applications by creating appropriate batches for Early Departures, EF and Same Day.
- Pulling and preparing applications for scanning and processing.
- Verifying batch count and reviewing passport applications, monies, checks, early departures, postage, select occupations and Canadian addresses.
- Receiving, sorting, delivering, processing and logging regular postal mail.
- Operating computer equipment including Image Trac Scanner.
- Electronically scanning applications for image capturing and organizing in numerical batching order.
- Electronically rescaning questionable photos for passport acceptability.
- Entering information from application into data fields.
- Performing data entry function and using the computer screen to verify correctness of data.
- Printing correct passport endorsements and amendments as appropriate, reviewing and documenting applications for issuance.
- Assisting in training employees in the essential job functions, helping.
- Oversaw daily operations, ensuring adherence to company policies and quality standards.
- Mentored and trained staff, fostering a collaborative team environment.
- Alex Kline 301-652-9112
Supervisor
Remedy Staffing
09.2015 - 04.2016
- Drove Sit down and Stand up forklifts, loaded and unloaded trucks and filled racks.
- Worked and operated Assembly machines.
- Assist other employees with their duties and machines.
- Clean up machines daily and did daily logs and reports of machines faults and damaged parts.
- Staying on feet for 8 hr plus while maintaining machine and filling.
- Wrote proper descriptive reports of the machines product and product testing. Had to log into system to compare and report of any issues.
- Help defuse situations that are happening with the machine, jams, breaking down, changing cylinders.
- Did Quality Control testing of product and put data in system to make sure it met specifications.
- Robert 520-745-9696
Supervisor
Sentry Security
03.2014 - 09.2015
- Patrolling property and surveillance of property
- Being able to relate and communicate with all ages.
- Assist other employees with their duties and check on employees.
- Vehicle patrolled property Door checks, lock up, lighting issues, and vandalism to property.
- Staying on feet for 8 hr plus while maintaining property.
- Wrote proper descriptive reports of the property and any issues that may arise on site.
- Help defuse situations that are happening on site
- Louise Herrett 520-790-7302
Supervisor
Rankin Security
07.2013 - 03.2014
- Patrolling property and surveillance of property
- Being able to relate and communicate with all ages.
- Assist other employees with their duties, and check on employees.
- Vehicle patrolled property Door checks, lock up, lighting issues, and vandalism to property.
- Staying on feet for 8 hr plus while maintaining property.
- Wrote proper descriptive reports of the property and any issues that may arise on site.
- Help defuse situations that are happening on site
- Troy 520-884-8072
Certified Nursing Assistant
Copper Ridge Healthcare
Butte, MT
10.2011 - 02.2012
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Supervised 8 to 16 patients in everyday living.
- Worked with Dementia and Alzheimer's unit.
- Supervisor: Barbra Hayes 406-723-3227
Security Guard
SOS security
Las Vegas, NV
06.2011 - 09.2011
- Obtain and supervise merchandise coming and going threw out the building.
- Monitored premises to prevent unauthorized access and maintain safety protocols.
- Conducted regular patrols to ensure security of property and personnel.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Assisted in training new security staff on procedures and emergency protocols.
- Counted and maintained a certain amount of people in out of the store.
- Stand and walked around inside the building up 5 to 8 hrs. watching merchandise, customers, and employees.
- Kept logs of merchandise and counts threw out the shift.
- Supervisor: John Linker 702-4587106
Bartender
Veterans of Foreign War
Tucson, AZ
02.2007 - 06.2009
- Preform everyday maintenance and cleaning threw out the establishment.
- Assist in marketing events for the bar.
- Beware of customer consumption and what's going on in the bar.
- Serve 10 to 30 customers drinks and cook food.
- Provided exceptional customer service in fast-paced bar environment.
- Mixed and served beverages following standard recipes and customer preferences.
- Developed relationships with patrons to enhance repeat business and community engagement.
- Monitored inventory levels, placing orders to prevent shortages and minimize waste.
Certified Nursing Assistant
Health South
Tucson, AZ
11.2005 - 06.2006
- Collaborated with healthcare teams to develop personalized care plans for residents.
- Advocated for patients' needs, ensuring a supportive environment conducive to healing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Supervised 8 to 16 patients in everyday living.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Supervisor: Mary 520-544-5279
Certified Nursing Assistant
La Colina HealthCare
06.2004 - 01.2006
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs and reported changes, ensuring timely medical interventions.
- Trained and mentored new staff on best practices and patient care techniques.
- Implemented infection control protocols, enhancing safety standards within the facility.
- Documented patient progress accurately in electronic health records, facilitating seamless communication.
- Coordinated recreational activities, improving resident engagement and quality of life.
- Assist other employees with their residents, treatments, and transfers.
- Supervised 8 to 16 patients in everyday living.
- Worked with Dementia and Alzheimer's unit.
- Supervisor: Sandy Cloude 520-294-0005
Education
Associate - Certified Nursing Assistant
Tucson college
Tucson, AZ08-2009
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Pima Community College
Tucson, AZ08-2008
High School Diploma -
Tucson Accelerated High
Tucson AZ12-2001
Skills
- CPR certified (10 years)
- Behavioral support
- Excel (10 years)
- Microsoft word (10 years)
- WORD (10 years)
- Inventory (3 years)
- Training (5 years)
- Time Management
- Management
- Filing (5 years)
- Microsoft Office (10 years)
- Team Building (5 years)
- Surveillance
- Driving
- Delivery driver experience
- Alzheimer's Care
- Caregiving
- Dementia Care
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
ASSESSMENTS
- Delivery Driver — Expert September 2020 Interpreting instructions, reading maps, and solving problems. Full results: Expert
- Warehouse Associate — Highly Proficient July 2020 Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
- Forklift Safety — Highly Proficient July 2020 Best practices and safety hazards in forklift operation. Full results: Highly Proficient
- Mechanical Skills: Monitoring — Highly Proficient May 2019 Measures a candidate's ability to monitor machine indicators in order to ensure safe and appropriate operation. Full results: Highly Proficient
- Customer Focus & Orientation — Highly Proficient May 2020 Responding to customer situations with sensitivity. Full results: Highly Proficient
- Security Guard Skills — Highly Proficient July 2019 Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Home Health Aide CNA
Catalina In-Home Services
11.2024 - Current
Home Health Aide CNA
Home Care Assistance of Tucson
06.2022 - Current
Supervisor/Trainer
Trinity
01.2018 - 05.2022
Supervisor bookprint associate
SPS Consulting
04.2016 - 07.2017
Supervisor
Remedy Staffing
09.2015 - 04.2016
Supervisor
Sentry Security
03.2014 - 09.2015
Supervisor
Rankin Security
07.2013 - 03.2014
Certified Nursing Assistant
Copper Ridge Healthcare
10.2011 - 02.2012
Security Guard
SOS security
06.2011 - 09.2011
Bartender
Veterans of Foreign War
02.2007 - 06.2009
Certified Nursing Assistant
Health South
11.2005 - 06.2006
Certified Nursing Assistant
La Colina HealthCare
06.2004 - 01.2006
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Pima Community College
Associate - Certified Nursing Assistant
Tucson college
High School Diploma -
Tucson Accelerated High