- Surfing
- Auto Repair/Restoration
- Gym Workouts
- Backpacking and Hiking
- Gardening
- Growing herbs, vegetables, or fruits in home gardens
- I like working with my hands and fixing things
Charles Hetterly
Phoenix
Summary
Dynamic fine dining server excelling in high-quality client service and guest relations management. Proven track record of enhancing dining experiences through personalized attention and wine pairing expertise, driving loyalty and satisfaction.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Trained in all upscale dining positions, including steward, food runner, back waiter and front waiter. Knowledgeable about wine pairings, mixed drinks and bar service. Conversational skills in [Language].
Overview
12
12
years of professional experience
Work History
Fine Dining Server
Eddie V's Prime Seafood & Steaks
Scottsdale, AZ
07.2022 - Current
- Cultivated memorable dining experiences by providing personalized service and thorough understanding of menu items.
- Coordinated with kitchen staff to maintain accuracy in meal preparation and enhance delivery efficiency.
- Executed efficient management of multiple tables, consistently upholding superior guest satisfaction levels.
- Facilitated training and mentorship of new servers on restaurant protocols and customer engagement strategies.
- Implemented wine pairing recommendations to enhance guest meals, increasing overall dining enjoyment.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
Fine Dining Server/Bartender
Mastro's Steakhouse
Scottsdale, AZ
10.2017 - 07.2022
- Cultivated positive guest interactions by offering personalized attention and exceptional service.
- Coordinated with kitchen personnel to guarantee timely and precise order delivery, supporting overall service excellence.
- Conducted training sessions for new servers, emphasizing menu expertise and service excellence to promote a collaborative team atmosphere.
- Managed multiple tables efficiently, prioritizing tasks to optimize dining flow during peak hours.
- Balanced various duties effectively while demonstrating poise and efficiency in fast-paced environments.
- Engaged with sommelier to deliver bespoke wine selections that complemented guests' culinary choices and individual palates.
Server
Claim Jumper Restaurant
Deer Valley, AZ
02.2014 - 10.2017
- Delivered exceptional customer service in high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently while maintaining attention to detail.
- Trained new servers on menu knowledge and customer interaction techniques.
Education
High School Diploma -
North Canyon High
Phoenix, AZ05-1999
Skills
- Efficient POS operations handling
- Effective verbal communication
- High-quality client service
- High-end client experience
- Advanced wine knowledge
- Upscale dining expertise
- Sales expertise
- Guest relations management
- High energy and stamina
- Adaptive learning
- Hospitality service expertise
- Sales transaction processing
- Clear interpersonal communication
Interests
Timeline
Fine Dining Server
Eddie V's Prime Seafood & Steaks
07.2022 - Current
Fine Dining Server/Bartender
Mastro's Steakhouse
10.2017 - 07.2022
Server
Claim Jumper Restaurant
02.2014 - 10.2017
High School Diploma -
North Canyon High