Charles Mills
Sierra Vista,AZ
Summary
Dynamic Information Systems Technician at La Posada at Park Centre, adept at technical troubleshooting and fostering teamwork. Streamlined helpdesk processes, enhancing end-user satisfaction while reducing response times. Proven ability to build strong client relationships and implement continuous improvement strategies, ensuring exceptional service delivery in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Information Systems Technician
La Posada at Park Centre
05.2009 - Current
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times .
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Connected new move in clients to Internet ,streaming and tv services.
Fire Fighter NREMT
Tubac Fire District
04.2007 - 01.2022
- Responded to emergency calls and coordinated with team to ensure prompt arrival at scene.
- Extinguished fires in residential and commercial settings to minimize damage.
- Improved rescue techniques by participating in regular training drills.
- Maintained fire equipment to ensure readiness for emergency situations.
- Assisted paramedics in providing first aid to victims, enhancing survival rates.
- Administered CPR and other life-saving techniques to improve victim outcomes.
- Operated emergency vehicles adhering to safety regulations.
- Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
- Wildland Fire Fighter and Engine Captain
- Class A CDL license
- Instructor 1 certification
Maintenance Technician
La Posada at Park Centre
05.2006 - 06.2009
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Managed 25 work orders a day
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
No Degree -
Waukesha County Technical College
Waukesha, WI06.2002
High School Diploma -
Custer High School
Milwaukee, WI06.1978
Skills
- Network configuration
- Wireless networking
- Technical troubleshooting
- Equipment setup
- Software updates
- Networking issues
- Teamwork and collaboration
- Multitasking
- Reliability
- System diagnostics
- Troubleshooting skills
- Network troubleshooting
Certification
- First Aid Certification
- AZ Driver's License
- CPR/AED Certification
- Forklift Certification
- Basic Life Support Certification (BLS)
Timeline
Information Systems Technician
La Posada at Park Centre
05.2009 - Current
Fire Fighter NREMT
Tubac Fire District
04.2007 - 01.2022
Maintenance Technician
La Posada at Park Centre
05.2006 - 06.2009
No Degree -
Waukesha County Technical College
High School Diploma -
Custer High School
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