Charles Saenz
Phoenix
Summary
Dynamic and results-oriented professional with seven years of experience in streamlining processes, supervising teams, and managing day-to-day operations in fast-paced environments. Expertise in optimizing productivity, efficiency, and service quality across diverse offices while maintaining a calm demeanor under pressure. Proven ability to establish strong rapport with clients and effectively manage multiple projects simultaneously, including executive-level administrative management and operational leadership. Highly organized with a strong focus on prioritizing tasks and implementing process improvement initiatives that minimize labor costs and enhance overall performance.
Overview
12
12
years of professional experience
Work History
Supervisor
Datavant
Phoenix, AZ
01.2018 - Current
- Directed and motivated teams of over 40+ employees for multiple Projects at once.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Executed new training initiative to improve skills and develop leaders from within.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Realigned workflows with changing business demands by evaluating processes and employee strengths.
- Coordinated interdepartmental communication to facilitate efficient patient data management and service delivery.
Call Center Team Lead
Ciox Health
Phoenix, AZ
12.2015 - 12.2017
- Produced reports outlining information such as call duration and customer satisfaction levels.
- Managed customer concerns with calm demeanor and knowledgeable service.
- Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
- Directed team of [80] associates handling outbound and inbound calls.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Educated customers on product and service offerings.
- Communicated work policy violations to leadership team quickly and accurately.
Sales Associate
LegalShield
Phoenix, AZ
01.2014 - 03.2015
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Processed orders through system and coordinated product deliveries.
- Offered product and service consultations and employed upselling techniques.
Education
High School Diploma -
Henrietta High School
Oklahoma City, OK1 2012
No Degree - Business Economics
Arizona State University
Tempe, AZ11-2029
Skills
- Dispute mediation
- Merchandising knowledge
- Inventory control procedures
- Sales development
- Outgoing personality
- Reading comprehension skills
- Reliable and punctual
- Energetic self-starter
- Verbal/written communication
- POS system operation
- Active listening
- Negotiations
- Time management ability
- Inventory management
- Documentation and recordkeeping
- Reporting skills
- Scheduling proficiency
- Training coordination
- Motivational leadership style
- Process improvement
- Data entry
- Scheduling and calendar management
- Employee motivation
- Staff management
Education and Training
other
Timeline
Supervisor
Datavant
01.2018 - Current
Call Center Team Lead
Ciox Health
12.2015 - 12.2017
Sales Associate
LegalShield
01.2014 - 03.2015
High School Diploma -
Henrietta High School
No Degree - Business Economics
Arizona State University