Charletta Rahaming
Coolidge
Summary
Dynamic customer service professional with a proven track record at Preferred Homecare, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient call handling. Skilled in data entry and staff training, consistently achieving high satisfaction ratings and fostering strong client relationships.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Preferred Homecare
04.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Administative Coordinator
Alarys Home Health
07.2007 - 07.2020
- Managing and maintaining member authorization and approved verified services
- Responsible for Accounts Receivables and processing weekly external payroll
- Verbal and written communication with Case Managers for reauthorization and expired services
Human Resources Assistant
Arizona Family Hospice
07.2014 - 03.2016
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Suspended Billing Representative
Apria Healthcare
12.2012 - 06.2013
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured proper documentation was maintained for all suspended billing activities, aiding in future audits and reviews.
- Increased department productivity by consistently meeting or exceeding established performance metrics for case resolution times, customer satisfaction ratings, and error reduction rates.
- Mitigated risk of revenue loss by closely monitoring aging accounts receivable reports and taking appropriate action on overdue balances.
Billing Specialist
Alarys Home Health
11.2011 - 08.2012
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Financial Services Representative
Alltel Communications
03.2009 - 06.2011
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
Assembly Line Production Worker
Ford Motor Company
10.1999 - 06.2008
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Reduced errors in assembled products by maintaining a keen attention to detail and following instructions closely.
- Achieved consistent results in product quality while maintaining a fast-paced work environment on the assembly line.
Education
Mathematics
Martin L. King Jr. High School
Detroit, MI06-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Payment processing
- Product knowledge
- Staff training
Timeline
Customer Service Representative
Preferred Homecare
04.2023 - 11.2024
Human Resources Assistant
Arizona Family Hospice
07.2014 - 03.2016
Suspended Billing Representative
Apria Healthcare
12.2012 - 06.2013
Billing Specialist
Alarys Home Health
11.2011 - 08.2012
Financial Services Representative
Alltel Communications
03.2009 - 06.2011
Administative Coordinator
Alarys Home Health
07.2007 - 07.2020
Assembly Line Production Worker
Ford Motor Company
10.1999 - 06.2008
Mathematics
Martin L. King Jr. High School
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