Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

CHARLIE HEADRICK

Mesa

Summary

Dynamic Collision Estimator with a proven track record in customer service. Recognized for streamlining estimation processes, building and maintaining partnerships with insurance companies & customers. Detail-oriented and analytical with a true understanding of all automotive systems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Collision Estimator

CHAPMAN COLLISION CENTER
10.2018 - 06.2025
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Senior estimator & team lead for Chapmans main DRP partners.

Collision Estimator

Todd Wenzel Buick GMC
09.2008 - 07.2018
  • Started as a painters helper and moved onto automotive painting and light body work.
  • Self starter and highly motivated, completed tasks assigned on work orders in a timely fashion.
  • Moved onto estimating in 2013
  • Worked daily in CCC1, Ultramate, Mitchell cloud estimating software.
  • Ran the front counter greeting customers, answering incoming calls, checking out customers and performing all QC inspections.
  • Experience with classic, late model, and new vehicle repair.
  • Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.

Lot Porter

Longway Body & Frame Shop
07.2007 - 09.2008
  • Optimized space utilization within the lot, staged vehicles strategically to maximize capacity and accessibility.
  • Performed all prewashes, final cleans and full details.
  • Performed QC inspections before customers arrived for pick up.
  • Maintained a clean and organized facility to the shop owners specifications.
  • Performed all groundskeeping for the facility.
  • Excelled in a team environment and worked well with management, technicians, and customers alike.

Education

Associate of Science - General Studies

Charles Stewart Mott Community College
Flint, MI
04-2016

High School Diploma -

Kearsley High School
Flint, MI
06-2008

Skills

  • Damage assessment
  • Customer service
  • Analytical
  • Automotive understanding
  • Detail oriented
  • Insurance procedures

Accomplishments

    Performed a frame off restoration and currently own a 1966 C10 show truck to help build my skills in this industry.

Certification

Unitized Body and Structure repair

Mechanical related Collision repair


Timeline

Collision Estimator

CHAPMAN COLLISION CENTER
10.2018 - 06.2025

Collision Estimator

Todd Wenzel Buick GMC
09.2008 - 07.2018

Lot Porter

Longway Body & Frame Shop
07.2007 - 09.2008

Associate of Science - General Studies

Charles Stewart Mott Community College

High School Diploma -

Kearsley High School

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