Charlie Santa Cruz
Yuma,AZ
Summary
Seasoned Detention Officer III with a proven track record at Yuma County Juvenile Justice Center, showcasing exceptional skills in emergency response and staff management. Elevated facility safety and efficiency through innovative security procedures and effective team leadership. Demonstrates unparalleled patience and tolerance.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in managerial role.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Trustworthy Detention Officer with 20 years of experience. Talented at quickly deescalating conflicts and maintaining superior levels of levelheadedness. Intelligent and agile with remarkable security awareness.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Detention Officer III
Yuma County Juvenile Justice Center
04.2005 - Current
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
- Regularly conducted security and sanitation checks.
- Processed visitors and attorneys arriving to see prisoners.
- Improved team coordination by leading training sessions on crisis management techniques.
- Promoted culture of respect and dignity, enforcing anti-discrimination policies among inmates and staff.
- Contributed to team effectiveness, sharing knowledge and experience during staff meetings.
- Assisted in development of operational policies to enhance facility security and efficiency.
- Assisted in intake and release of inmates.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Oversee scheduling and shift assignments.
- Approve or deny vacation requests.
- Submitted timesheets for payroll.
Pipe Fitter
Don Peterson Engineering
07.2003 - 04.2005
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Enhanced safety by conducting regular inspections of tools and equipment, ensuring proper maintenance and functionality.
- Contributed to overall company success by maintaining a strong work ethic, adaptability, and commitment to delivering exceptional service on all projects undertaken.
- Optimized material usage by accurately measuring and calculating required materials for each project, minimizing waste.
- Increased efficiency by collaborating with team members to install, assemble and repair piping systems in various construction projects.
- Consistently met client expectations through timely completion of projects while maintaining high levels of quality control checks throughout the process.
- Maintained high-quality standards through consistent attention to detail while fitting pipes according to building code requirements.
Small Equipment Operator
Yuma County Water Users' Association
07.1999 - 04.2003
- Complied with industry standards, regulations, and safety guidelines to maintain a hazard-free workspace for all team members involved in small equipment operation.
- Improved operational efficiency with regular inspections and adjustments of small equipment.
- Delivered exceptional quality workmanship by maintaining attention to detail and precision during the execution of tasks using various small machinery.
- Collaborated with team members to complete tasks efficiently while maintaining high quality standards in all operations involving small equipment usage.
- Maintained a safe work environment through proper use and storage of small equipment.
- Reduced downtime by quickly troubleshooting and resolving minor equipment issues onsite.
- Maintained and cleaned equipment after each job and inspected.
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Drove vehicles to and from work sites and maintained clean driving record.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
Swing Shift Manager
McDonald's Restaurant
07.1997 - 07.1999
- Promoted a positive work culture, resulting in improved team morale and job satisfaction.
- Increased revenue through the implementation of effective sales tactics and promotional activities.
- Improved employee productivity by implementing efficient scheduling and task allocation strategies.
- Implemented quality control measures that led to consistent product quality standards across all shifts.
- Resolved conflicts among team members diplomatically, fostering a harmonious working environment.
- Provided ongoing support to staff members during challenging situations, promoting resiliency within the team.
- Contributed to cost reduction initiatives by identifying areas of waste and proposing practical solutions.
- Oversaw equipment maintenance schedules to minimize downtime and maintain production efficiency levels consistently high.
- Managed inventory effectively, ensuring optimal stock levels were maintained at all times.
- Addressed customer concerns promptly, leading to increased customer satisfaction rates.
- Enhanced team performance by providing regular coaching, training, and feedback sessions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Account for monies at end of the nights and make safe deposits.
Education
GED -
Yuma High School
Yuma07-2002
Skills
- Patience and tolerance
- Emergency response
- Inmate supervision
- Headcounts
- Inmate monitoring
- Surveillance
- Crisis intervention
- Behavioral observation
- De-escalation techniques
- Key control
- Restraint techniques
- Security procedures
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Staff development
- Shift scheduling
- Performance evaluations
Certification
- Faculty Skills Development
- Arizona Driver's License
- CPR/AED Certification
- Bilingual English/Spanish
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Detention Officer III
Yuma County Juvenile Justice Center
04.2005 - Current
Pipe Fitter
Don Peterson Engineering
07.2003 - 04.2005
Small Equipment Operator
Yuma County Water Users' Association
07.1999 - 04.2003
Swing Shift Manager
McDonald's Restaurant
07.1997 - 07.1999
- Faculty Skills Development
- Arizona Driver's License
- CPR/AED Certification
- Bilingual English/Spanish
GED -
Yuma High School
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