Miranda Rodriguez
Phoenix
Summary
Dynamic and results-oriented professional with proven expertise in customer service and inventory tracking honed at Victoria Secret PINK and Walmart. Excelled in building customer relationships and streamlining stock management, significantly enhancing shopping experiences. Skilled in teamwork, problem-solving, and maintaining high safety standards, adept at meeting tight deadlines in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Victoria Secret PINK
11.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Stock Room Associate
Walmart
06.2018 - 08.2019
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Shelved new and returned inventory according to proper storage procedures.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NM05-2017
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Stocking and receiving
- Adapt to diverse groups
- Cleaning techniques
- Inventory tracking
- Policy and procedure adherence
- Meeting deadlines
Accomplishments
- Awarded “Employee of the Month” in 2023.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Sales Associate
Victoria Secret PINK
11.2023 - Current
Stock Room Associate
Walmart
06.2018 - 08.2019
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
High School Diploma -
Volcano Vista High School
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