Charrann Douglas
Tucson
Summary
Detail-oriented professional with proven skills in customer service, appointment scheduling, and cash handling. Committed to creating welcoming environments and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Receptionist ( Training Program)
DKA Archive Adb=vantage
Tucson
06.2025 - 08.2025
- Greeted visitors and ensured a welcoming environment at DKA Archive Advantage.
- Managed incoming calls and directed inquiries to appropriate staff members.
- Scheduled appointments for team members.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts, and phone records.
- Performed data entry tasks into various computer systems (such as Microsoft Applications and Outlook E-mail) accurately and promptly.
- Assisted in processing incoming and outgoing mail for efficient communication flow.
- Maintained organized filing system for client records and correspondence documents.
- Provided administrative support by preparing documents and reports as needed
- Typed letters, filed documents, and scanned and copied materials to support staff members.
Library Aide (Work Study)
Pima Community College
Tucson
01.2023 - 05.2023
- Assisted patrons in locating library materials and resources such as Books, DVDs and printing (Laser and 3D)
- Organized and maintained library collections for easy access.
- Checked in and checked out library items using the library Dewey Decimal system.
- Provided information about library services and programs to users such as Makerspace and Community Cultural Passes.
- Shelved returned books and ensured proper order of materials.
- Coordinated setup of event displays and promotional materials to increase patron engagement.
- Managed daily administrative tasks for library staff using Microsoft applications and Outlook, ensuring smooth operations.
- Delivered technical support to patrons using library computers and printers, enhancing user experience.
Teller/Customer Service
Renhill Group
Toledo
01.2019 - 11.2022
- Processed customer transactions accurately and efficiently at a local financial institution.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Assisted customers with account inquiries, providing tailored product information to meet individual needs.
- Educated customers on banking services, promoting financial literacy and engagement.
- Resolved customer complaints promptly, fostering satisfaction and building trust with clients.
- Maintained cash drawer, ensuring proper cash handling and security measures.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Collaborated with team members to develop solutions that improved overall customer service experience.
- Contributed to branch operations by supporting daily administrative tasks.
- Participated in training programs to improve product knowledge and service skills.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Transmitted orders to supply cash to meet daily needs.
Education
Some College (No Degree) - Liberal Arts
Eastern Michigan University
Ypsilanti, MISome College (No Degree) - Liberal Arts
Pima Community College
Tucson, AZSome College (No Degree) - Digital Literacy/ Customer Service Certification
Noethwest State Community College
ToledoSkills
- Appointment scheduling
- Customer service
- Data entry
- Document preparation
- Microsoft Outlook
- Cash register operation
Timeline
Receptionist ( Training Program)
DKA Archive Adb=vantage
06.2025 - 08.2025
Library Aide (Work Study)
Pima Community College
01.2023 - 05.2023
Teller/Customer Service
Renhill Group
01.2019 - 11.2022
Some College (No Degree) - Liberal Arts
Eastern Michigan University
Some College (No Degree) - Liberal Arts
Pima Community College
Some College (No Degree) - Digital Literacy/ Customer Service Certification
Noethwest State Community College