Summary
Overview
Work History
Education
Skills
Timeline
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Chase Engstrom

Phoenix

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Manager

king and duck
Scottdale
02.2022 - Current
  • Ensured compliance with industry regulations and company policies.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Stock Room Associate

Jd Sports
Scottdale
12.2022 - 02.2023
  • Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
  • Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
  • Provided assistance in loading customer purchases into their vehicles when requested.
  • Identified areas where improvements could be made in order to increase efficiency during stocking processes.
  • Utilized barcode scanners to record information regarding incoming and outgoing products accurately.
  • Organized merchandise and stockroom shelves to ensure a neat and orderly display.
  • Unloaded trucks, checked in merchandise, stocked shelves with newly arrived items, and moved existing stock around as necessary.

Education

High School Diploma -

Students Choice High School
Scottsdale, AZ
05-2023

Skills

  • Customer service
  • Operational efficiency
  • Strategic planning
  • Inventory management
  • Conflict resolution
  • Quality assurance
  • Verbal and written communication
  • Goal setting
  • Customer relationship management (CRM)
  • Sales techniques
  • Marketing
  • Work prioritization
  • Networking strategies
  • Excellent communication
  • Organizational skills

Timeline

Stock Room Associate

Jd Sports
12.2022 - 02.2023

Manager

king and duck
02.2022 - Current

High School Diploma -

Students Choice High School

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Chase Engstrom