Chase Mitzelfelt
Scottsdale
Summary
Insightful leader with experience directing and improving operations through effective employee motivational strategies and results-focused work. Proficient in best practices, market trends and regulatory requirements of industry operations. Proven written and verbal skills in various roles and tasks. Devoted leader with analytical approach to projects, tasks, and day-to-day problem solving.
Overview
14
14
years of professional experience
Work History
Software Support Specialist
Arcoro
01.2023 - 01.2024
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over the phone.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Concierge Expert
Oscar Health Insurance
10.2020 - 12.2022
- Evaluated and settled complex insurance claims in strict timeframes.
- Liaised with members, management and sales team to better understand member needs and recommend appropriate solutions.
- Provided written & verbal customer support to internal and external members in fast-paced environment.
- Documented and detailed calls and complaints using Oscar's CRM database.
Acquisition Specialist
Offero
06.2020 - 09.2020
- Generated leads for sales and rental properties through cold calls and referrals.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Coordinated appointments to show marketed properties.
- Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
- Compared, researched and appraised properties.
Sales Consultant
Right Toyota
01.2020 - 05.2020
- Delivered key metrics including sales, credit, and warranties to 30+ customers per day to drive success of more deals.
- Adapted a variety of sales techniques to specific customers in order to promote products based on individualized needs.
- Set up appointments over the phone with potential and current customers to discuss products and services.
- Recommended accurate and effective solutions to customers after identifying problems in order to maintain positive relationships.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Real Estate Investor Intern
Esteem Home Solutions
04.2019 - 11.2019
- Generated leads for sales and rental properties through cold calls and referrals.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Responded to inquiries from various parties and utilized well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Developed and deployed marketing collateral to promote properties and drive sales via social media.
Food Service Supervisor
Ball State University
09.2018 - 04.2019
- Maintained payroll information by calculating, collecting and entering data.
- Managed 30+ employees per day by keeping work environment clean and efficient.
- Established and managed team schedules and shift assignments.
- Maintained health and food safety standards from storage through delivery including inventory.
Sales Associate
Menards
02.2018 - 08.2018
- Addressed the concerns, questions, and orders of 50+ customers per day in person and via telephone.
- Used computer software to maintain the company's database of key information.
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
- Worked collaboratively to ensure a positive and healthy team environment.
Customer Service Representative, Cashier, Service Clerk
Marsh Supermarkets Inc
06.2010 - 12.2016
- Managed and assisted 100+ customers per day including phone calls and face-to-face assistance.
- Effectively communicated with sales, marketing and administrative teams on a daily basis.
- Communicated all store initiatives and promotions to customers to generate return business.
- Built long-term customer relationships and advised customers on purchases and promotions to generate loyal customers.
Education
Associate of Science - Physical Therapy
Ivy Tech Community College of Indiana
Muncie, IN05.2017
Skills
- CRM / Data Entry
- Strong Verbal & Written Communication
- Team Leadership / Collaboration
- Business Development
- Account Management / Organization
- Recruiting / New Hire Training
- B2B & Inside Sales
- Product / Service Knowledge
- Market Research / Analysis
- Attention to Detail
Timeline
Software Support Specialist
Arcoro
01.2023 - 01.2024
Concierge Expert
Oscar Health Insurance
10.2020 - 12.2022
Acquisition Specialist
Offero
06.2020 - 09.2020
Sales Consultant
Right Toyota
01.2020 - 05.2020
Real Estate Investor Intern
Esteem Home Solutions
04.2019 - 11.2019
Food Service Supervisor
Ball State University
09.2018 - 04.2019
Sales Associate
Menards
02.2018 - 08.2018
Customer Service Representative, Cashier, Service Clerk
Marsh Supermarkets Inc
06.2010 - 12.2016
Associate of Science - Physical Therapy
Ivy Tech Community College of Indiana
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