CHASITY FU
San Tan Valley
Summary
Professional in Customer Service with 11 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume atmosphere. Smoothly manage workflow and optimize team strengths to meet service quotas.
Overview
9
9
years of professional experience
Work History
Esthetician
Bare Necessity Wax & Spa
07.2022 - Current
- Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed various facial treatments for optimal skin health, including dermaplaning, chemical peels, and high frequency.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Consistently met or surpassed monthly sales goals by promoting exclusive promotions or limited-time offers effectively to clients.
Wax Specialist
European Wax Center
06.2020 - 07.2022
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Increased repeat business through excellent customer service and personalized treatment recommendations.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Implemented customized marketing strategies tailored towards target demographic resulting in increased clientele.
Customer Service Representative
24/7 In-Touch
10.2017 - 03.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Origins Skincare Specialist
Dillard's Inc
08.2015 - 12.2015
- Skilled at working independently and collaboratively in a team environment.
- Ensure highest levels of customer service.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Boosted repeat patient appointments and sales by offering reliable, quality service
Education
Cosmetology
The Studio Academy of Beauty
Chandler, AZ2020
Higley High School
Gilbert, AZ2014
Skills
- Spa retail sales
- Guest services expertise
- Client Needs Assessment
- Scheduling
Certification
Timeline
Esthetician
Bare Necessity Wax & Spa
07.2022 - Current
Wax Specialist
European Wax Center
06.2020 - 07.2022
Customer Service Representative
24/7 In-Touch
10.2017 - 03.2018
Origins Skincare Specialist
Dillard's Inc
08.2015 - 12.2015
Cosmetology
The Studio Academy of Beauty
Higley High School
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