Summary
Overview
Work History
Education
Skills
Timeline
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Chauncey Bela Alexander

Phoenix

Summary

Dynamic and customer-focused professional with extensive experience in high-volume service environments, including American Airlines. Skilled in reservation software and renowned for exceptional phone etiquette, I excel in customer engagement and satisfaction. Proven ability to enhance service delivery, evidenced by training peers and streamlining bar operations, showcasing my leadership and technical prowess.

Overview

5
5
years of professional experience

Work History

Reservation Agent

American Airlines
03.2023 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Bartender

The American Legion
02.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender

Kandies Cabaret
01.2023 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Customer Service Agent

Alaska Airlines
10.2022 - 03.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Delivered prompt service to prioritize customer needs.

Bartender

Loyalty Lounge & Restaurant
02.2021 - 07.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender/HR Manager

The Golden Margarita
01.2020 - 03.2021
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

Communications

Seattle Central Community College
Seattle, WA

High School Diploma -

Franklin High School
Seattle, WA
06.2002

Skills

  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed

Timeline

Reservation Agent

American Airlines
03.2023 - Current

Bartender

The American Legion
02.2023 - Current

Bartender

Kandies Cabaret
01.2023 - 04.2023

Customer Service Agent

Alaska Airlines
10.2022 - 03.2023

Bartender

Loyalty Lounge & Restaurant
02.2021 - 07.2022

Bartender/HR Manager

The Golden Margarita
01.2020 - 03.2021

Communications

Seattle Central Community College

High School Diploma -

Franklin High School

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Chauncey Bela Alexander