CHAUNCEY J HENDRIX
Phoenix,AZ
Summary
Experienced and highly determined Product Manager passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Professional Services Product Manager
Nextiva
02.2022 - Current
- Consult with product development teams to enhance products based on customer interest data.
- Manage full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Establish strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Develop comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
- Review sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Solution Delivery Manager
Nextiva
09.2018 - Current
- Lead implementation projects; ensure technical development/delivery, resourcing, ensuring customer management planning is in place, maintained and accurate
- Document business processes (existing and future) as well as participate in discovery and design sessions. Write specifications for customizations, data migration, and system integrations as needed
- Advise clients on best practices for CRM processes, user interface, and architecture, related customizations and reports to model the client’s organizational processes
- Responsible for the overall project management of the involved resources to ensure projects deliver the desired outcomes (schedule, costs, quality, resource management and benefits) including scope and change requests
- Maintain continuous communication with customer(s) while maintaining project schedules
- Facilitate meetings, discovery and design review sessions, demos, training etc. as needed
Implementation Manager
Solium
06.2017 - 08.2018
- Lead project calls with client administrators
- Project planning/dependencies
- Maintain and manage a project check-list
- Client and plan(s) setup and configuration in Shareworks
- Importing and reconciling of client data
Technical Account Manager
myThings
08.2016 - 06.2017
- Actively resolved customer complaints and concerns with strong verbal and negotiation skills
- Drafted action plans and lead meetings with department executives to review project status and proposed changes
- Partnered with Product Services and Design team to ensure projects are completed on time
- Served as the single point of contact for project scheduling and changes
Implementation Manager
Zenefits
07.2015 - 08.2016
- Collaborated with cross-functional teams to draft project schedules and plans
- Facilitated and managed the implementation of Zenefits software for clients
- Maintained a client load of approximately 20-25
- Assessed/evaluated client requirements against scope of project/manage project plan and schedule while managing client expectations
- Ensured delivery according to project timelines in order to secure revenue recognition according to forecast
Senior Account Manager
Integrate.com
06.2011 - 07.2015
- Handled technical issues: CPL (get/posts), client side tracking, server side tracking
- Built marketing campaigns and executing based on media sales IO Demo training for clients using Integrate Platform
- Measured and analyzed cost per inbound call, CPA, CPL, CPM and CPC campaigns
Education
High School Diploma -
Thunderbird High School
Phoenix, AZEMT-B Certification: EMT -
Glendale Community College
Glendale, AZ2011
Skills
- Experience using project management tools such as Asana, Salesforce, Jira, Domo, Smartsheet and Confluence
- Detail and task oriented
- Cross-functional collaboration
- Process improvement
- Results driven
- Product training and placement
- Product lifecycle management
- Customer relationship management
- Stakeholder engagement
- Change management
Certification
GLSS Greenbelt Certification - 4/7/2024
Timeline
Senior Professional Services Product Manager
Nextiva
02.2022 - Current
Solution Delivery Manager
Nextiva
09.2018 - Current
Implementation Manager
Solium
06.2017 - 08.2018
Technical Account Manager
myThings
08.2016 - 06.2017
Implementation Manager
Zenefits
07.2015 - 08.2016
Senior Account Manager
Integrate.com
06.2011 - 07.2015
High School Diploma -
Thunderbird High School
EMT-B Certification: EMT -
Glendale Community College
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