Chayanne Ayala
Phoenix
Summary
Logistics and Operations Supervisor with 10+ years of experience in dispatch management, warehouse coordination, and linehaul operations. Proven track record of reducing delivery delays, and improving route efficiency, and leading cross-functional teams for a successful teamenvironment. Skilled in TMS systems, DOT/OSHA compliance, and customer service excellence. Recognized for driving process improvements that enhance service quality, reduce costs, and ensure operational safety.
Overview
14
14
years of professional experience
Work History
Ops Support Specialist remote
AutoNation Mobile Service
Tempe
03.2021 - 12.2025
- Supervise daily operations for 30+ technicians across East Coast markets, ensuring on-time job completion and service quality.
- Manage customer escalations, achieving a 95% resolution rate and maintaining top satisfaction scores.
- Streamlined ticketing and parts ordering system, reducing average repair delays.
- Partner with field teams to identify inefficiencies and implement workflow improvements, improving turnaround times.
- All is performed remotely in a timely and professional manner .
Dispatch Supervisor
Old Dominion Freight Line
Phoenix
06.2012 - 03.2021
- Directed inbound and outbound dock operations for 100+ daily loads, ensuring compliance, accuracy, and timely execution.
- Scheduled daily routes for linehaul and P&D; drivers, reducing average delivery times .
- Coordinated driver communications and customer requests, maintaining a 97% on-time delivery rate.
- Enforced DOT and OSHA safety protocols, contributing to a zero-incident record for three consecutive years.
- Conducted performance evaluations of dispatch , and dock and office personel team members to improve productivity.
Education
High School Diploma -
Cesar Chavez High School
Phoenix, AZSkills
- Dispatch & Route Optimization
- Linehaul & P&D Operations
- Fleet & Technician Scheduling
- Logistics Coordination & KPI Tracking
- Process Improvement & Cost Reduction
- DOT / OSHA Safety Compliance
- Team Leadership & Training
- Warehouse & Inventory Management
- Customer Service & Escalation Management
- Microsoft Office Suite
- Zendesk
- Slack
- TMS Platforms
Timeline
Ops Support Specialist remote
AutoNation Mobile Service
03.2021 - 12.2025
Dispatch Supervisor
Old Dominion Freight Line
06.2012 - 03.2021
High School Diploma -
Cesar Chavez High School