Summary
Overview
Work History
Education
Skills
Timeline
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Chaz Ponce

Mesa

Summary

Motivated Customer Service Manager, adept at providing consultative approach in engaging customers and ensuring accurate handling of thousands of transactions. Strong attention to detail, approaching job with persistence. Works effectively in fast-paced, high-volume environment. Manages tough situations calmly, obtaining amicable resolutions.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Lamps Plus
04.2024 - 08.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Apprentice Pipefitter

UA Local 469
12.2023 - 02.2024
  • Followed safe work practices, which included fall protection and personal protective equipment.
  • Threaded pipes using piping machines.
  • Fabricated and installed screw pipe, socket weld pipe, and stainless steel tubing.
  • Fabricated, assembled, installed and maintained piping systems.

Digital Operations Manager

Walmart
07.2023 - 12.2023
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
  • Developed campaigns, led design and tracked results.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.

Front End Team Lead

Walmart
05.2023 - 07.2023
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • evaluated store profits and loses
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Maintained accurate records of sales and financial transactions.
  • Maintained transaction security by verifying payment cards against identification.
  • Developed and implemented strategies to optimize store sales and profitability.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Cashier

Walmart
12.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

ADT Sells

Safe Streets USA
09.2022 - 12.2022

Door to door knocking

selling products

  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

Dobson High School
Mesa, AZ
05.2023

Skills

  • Interpersonal Communication
  • Problem-Solving
  • Decision-Making
  • Written Communication
  • Self-Motivated
  • Cultural Awareness
  • Flexible and Adaptable
  • Teamwork and Collaboration
  • Critical Thinking

Timeline

Assistant Store Manager

Lamps Plus
04.2024 - 08.2024

Apprentice Pipefitter

UA Local 469
12.2023 - 02.2024

Digital Operations Manager

Walmart
07.2023 - 12.2023

Front End Team Lead

Walmart
05.2023 - 07.2023

Cashier

Walmart
12.2022 - 05.2023

ADT Sells

Safe Streets USA
09.2022 - 12.2022

High School Diploma -

Dobson High School
Chaz Ponce