Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsea Delgado

Winslow

Summary

Offering strong ability to learn and adapt quickly in healthcare environment. Brings understanding of patient care principles and ability to manage patient records and coordinate care services efficiently. Ready to use and develop communication and organizational skills in a Front Office role.

Overview

14
14
years of professional experience

Work History

Patient Care Coordinator

Winslow Dental
05.2023 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the office.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Communicated with insurance companies to verify coverage and eligibility, briefly trained to do prior authorizations to Health Choice insurance.
  • Greeted and assisted patients with check-in procedures.
  • Checked-out patient's while submitting their claims while in the office.
  • Maintained patient medical records, health history, medications, allergy lists to make sure patient's charts were up-to-date.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Maintained Health Choice missed appointment reports.
  • Scanned and filed all patient documents appropriately.
  • Provided detailed instructions and information to Sedation patient's including medication information regarding procedures.
  • Sent in appropriate medications to pharmacies regarding procedures.
  • Assisted with deposits when necessary.
  • Collected copay's, treatment plan costs, assisted with payment plans along with applying patient's for Care Credit in the office.
  • Printed routing slips in order to prep charts for the dental assistants the day before.



Registration/Discharge Scheduler

Tri-City Cardiology Consultants
09.2021 - 05.2023
  • Registered patients while obtaining demographics, insurance and primary care information
  • Explained insurance cost break down for certain tests
  • Processed forms to be completed and tasked to appropriate departments
  • Faxed important documents to appropriate facilities and offices
  • Collected copays, deductibles, balances and posting batches
  • Completed daily deposits when the supervisor and office manager were unavailable
  • Checked out patient while processing and writing orders, along with printing out records
  • Scheduled Nuclear tests, echocardiograms, ultrasounds, holter monitors, office/ new patient appointments, and hospital follow ups
  • Obtaining signatures from patients to update HIPPA
  • Worked with Next Gen Software

Front Desk Medical Receptionist

Homewood Family Medicine
01.2018 - 09.2021
  • Called patients to confirm scheduled appointments and obtain additional details
  • Checked patients in and out for appointments and collected co-payments
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff
  • Handled correspondence, managed files and performed other clerical duties for office staff
  • Entered patient information into system, including insurance, demographics and health history
  • Followed infection control procedures to protect patients and staff in waiting area
  • Scheduled and followed up on patient appointments
  • Processed patient payments and scanned identification and insurance cards
  • Took messages from patients and promptly relayed to appropriate staff
  • Answered multi-line phone system and directed callers to requested personnel and departments
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in
  • Delivered high-quality administrative and customer service to sustain patient and work flows
  • Recorded vital signs, took blood pressure checks and medical history for patients
  • Set up exam rooms and prepared patients for physician assisted back office patient processes to reduce office wait time
  • Contacted pharmacies to submit and refill subscriptions
  • Called laboratory facilities for missing labs
  • Set up appointments for laboratory work

Accounts Payable Clerk

Little Colorado Medical Center
02.2016 - 01.2018
  • Reconciled monthly statements and transactions to keep records accurate and current
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance
  • Handled high-volume invoice processing with minimal supervision
  • Worked closely with department personnel to produce accurate and timely bills
  • Assessed data and information to check entries, calculations and billing codes for accuracy
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets
  • Compiled budget documents and monitored costs to maintain control systems
  • Paid vendors and verified accounts and payment totals
  • Handled all invoices and purchase orders by properly logging into system
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting
  • Carefully went over each invoice and requisition for payment
  • Reduced financial discrepancies by accurately processing invoices and journal entries
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Followed company's strict rules and procedures to maintain data integrity and confidentiality
  • Used exemplary communication and interaction skills to build strong working relationships with partners, employees and clients
  • Maintained accounting ledgers by verifying and posting account transactions
  • Audited and processed credit card bills
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports
  • Assisted managing leaders to identify and eliminate non-value added tasks

Admissions Clerk

Little Colorado Medical Center
08.2014 - 02.2016
  • Arranged efficient and orderly admissions, paying attention to severe emergencies
  • Coordinated paperwork and resolved issues
  • Facilitated communication between patients, visitors, nurses, physicians and other hospital personnel
  • Collected and inputted accurate, current information into hospital records
  • Maintained appropriate inventory levels and replenished treatment areas
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed
  • Updated patient's medical records, insurance information and family history for charts

Assistant Store Manager

Dollar General
08.2010 - 08.2014
  • Started out as a sales associate, promoted to lead sales associate, then promoted to an assistant manager
  • Job duties included opening, closing the store, supervising employees, setting planograms, and throwing freight
  • Conducted store counts, recovering the store and housekeeping duties
  • Assisted making schedules and completing payroll in a timely manner
  • Checking in vendors and processing matching invoices
  • Attended conference calls via telephone
  • Conducting yearly inventory
  • Assisted with the remodeling of the store along with Showlow's store

Education

High School Diploma -

Winslow High School
Winslow, AZ
01.2010

Skills

  • Transcription
  • Multi tasking
  • Telephone skills
  • Word processing
  • Time Management
  • Knowledge of HIPAA regulations
  • Understanding of medical laws
  • Patient relations
  • Medical software applications
  • Organizational skills
  • Appointment scheduling
  • Critical thinking skills
  • Attention to detail
  • Customer service
  • Insurance verification
  • Patient care
  • Patient care coordination
  • Patient confidentiality
  • Scheduling
  • Patient records management
  • Patient documentation
  • Patient registration
  • Filing and recordkeeping
  • New hire training

Timeline

Patient Care Coordinator

Winslow Dental
05.2023 - Current

Registration/Discharge Scheduler

Tri-City Cardiology Consultants
09.2021 - 05.2023

Front Desk Medical Receptionist

Homewood Family Medicine
01.2018 - 09.2021

Accounts Payable Clerk

Little Colorado Medical Center
02.2016 - 01.2018

Admissions Clerk

Little Colorado Medical Center
08.2014 - 02.2016

Assistant Store Manager

Dollar General
08.2010 - 08.2014

High School Diploma -

Winslow High School

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Chelsea Delgado