Chelsea Rothra
Scottsdale
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Doordash/Self-Emplyed
09.2018 - Current
- Delivered orders to customers' homes in an efficient and timely manner
- Acted as a liaison between restaurant employees and customers to ensure order accuracy, inquire about necessary substitutions, and delays in order preparation
- Coordinated the retrieval and delivery of several orders at a time when necessary, requiring communication with customers as to potential delays and careful handling and preservation of order quality
- Managed customer inquiries and complaints in polite and professional manner
- Verified accuracy of all deliveries against receipts
- Determined quickest and safest routes for delivery by using effective planning and organizational skills
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution
Caregiver
Transitions for the Developmentally Disabled
07.2012 - Current
- Assisted with daily living tasks in individuals' homes, such as dressing, bathing, food preparation, grocery shopping, and laundry with a focus on developing skills to complete tasks as independently as possible
- Played a role in facilitating personal development by assisting in setting personalized goals and assisted individuals in realizing those goals
- Helped to provide a clean living space by completing a list of daily cleaning and organizational tasks
- Oversaw and assisted with self-administered medication
- Communicated with a team of other trusted caregivers and professionals to ensure a continuity of care, including brief discussion of individuals' mood and well-being, and completing a daily log consisting of their activities, physical and emotional well-being, goals, food intake, and medication
- Worked to encourage individuals to make choices best suited for their physical and emotional needs
Customer Service Representative
Circle K
10.2011 - 07.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Accurately and efficiently cashing out customers
- Assisting customers with their orders, requests, and questions
- Restocking shelves, food stations, and coolers
- Maintaining a clean and orderly environment by frequently cleaning counters, food stations, sweeping/mopping floors, and tidying merchandise
- Monitoring hot food stations
- Accurately cashing out drawer at end of shift
Crew Member
Dairy Queen
06.2007 - 05.2009
- Took orders and collected payments
- Prepared ice cream dessert items and gathered hot food items to deliver to customers
- Restocked food preparation areas and dining room as necessary
- Collaborated with team members to ensure order accuracy and efficiency
- Trained new team members on procedures, customer service, restocking, and sanitization
- Maintained a clean working environment by thoroughly and frequently cleaning and sanitizing food preparation areas and equipment
- Maintained a clean dining environment by wiping down tables, sweeping, and mopping
- Performed closing duties including washing dishes, taking apart and cleaning machines, restocking, and cleaning bathrooms
Education
Marcos De Niza High School
Tempe, AZSkills
- Multitasking and organization
- Active listening
- Written and verbal communication
- Time management
- Safe food handling practices
- Problem-solving
- Team player
- Basic math
- Attention to detail
- Quick learner
- Growth mindset
- Conscientious
Timeline
Delivery Driver
Doordash/Self-Emplyed
09.2018 - Current
Caregiver
Transitions for the Developmentally Disabled
07.2012 - Current
Customer Service Representative
Circle K
10.2011 - 07.2012
Crew Member
Dairy Queen
06.2007 - 05.2009
Marcos De Niza High School
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