Chelsea Selway
Phoenix
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
George and Dragon
10.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
The Kettle Black
03.2022 - 11.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server / Bartender
The Desmond
10.2021 - 03.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Seasonal Server/ Bartender
Hills Resort
05.2021 - 10.2021
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Education
High School Diploma -
Millennium High School
Goodyear, AZ05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Multitasking and organization
- Team collaboration
- Time management
- Clear communication skills
- Wine service
- Upselling techniques
- Table setting arrangements
- Buffet setup and takedown
Timeline
Server
The Kettle Black
03.2022 - 11.2023
Server / Bartender
The Desmond
10.2021 - 03.2022
Seasonal Server/ Bartender
Hills Resort
05.2021 - 10.2021
Server
George and Dragon
10.2019 - Current
High School Diploma -
Millennium High School
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