CHELSEA WILKINS FORTUNE
Gilbert
Summary
Dynamic Pet Salon Leader with 10 years of experience at PetSmart, recognized for exceptional customer service and team management. Proven track record in enhancing customer satisfaction through effective communication and attention to detail in grooming services. Adept at problem-solving and decision-making, fostering a safe and welcoming environment for pets and their owners. Committed to maintaining high standards of care and operational excellence.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Pet Salon Lead
PetSmart
Tempe
03.2015 - Current
- Results-driven Pet Salon Lead specializing in high-quality pet grooming and customer service excellence.
- Proven ability to lead teams effectively, enhancing customer satisfaction through strategic communication and meticulous attention to detail.
- Recognized for creating a safe and welcoming environment for pets and their owners.
- Ensuring that all pets are cared for from the moment they walk into our salon, to the moment they walk out.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed incoming calls and inquiries related to appointment availability and services.
Education
Pet Grooming Academy
PetSmart
Tempe, Arizona 06.2018 - 02.2019
Skills
- Teamwork and collaboration
- Attention to detail
- Customer satisfaction
- Appointment scheduling
- Reliability
Timeline
Pet Grooming Academy
PetSmart
06.2018 - 02.2019
Pet Salon Lead
PetSmart
03.2015 - Current