Chelsea Sakina Shams
Tempe
Summary
Dedicated Learning Management Systems Administrator with a focus on achieving excellence in facilitation, enhancing technology infrastructure, and optimizing reporting processes. Seeking opportunities to leverage expertise in client service and communication to drive organizational success.
Overview
2
2
years of professional experience
Work History
Learning Management Systems Administrator
CVS Health WFH - Arizona
07.2023 - Current
- Achieved consistent 85%+ facilitation scores through active listening, diverse presentation methods, effective time management, and regular feedback provision
- Enhanced facilitation skills through continuous learning of various activities, tools, and methods
- Modernized technology infrastructure to bolster training and communication efficacy, integrating gamification elements into training content
- Incorporated gamification tools like Kahoot into New Hire Client Service Orientation, leading to increased engagement and improved learning outcomes
- Conducted comprehensive needs assessments to identify areas for gamification, offering training to facilitate tool proficiency and optimize training outcomes
- Enhanced reporting processes and tools to ensure data accuracy and efficiency, utilizing LearningHub reports to track registration and attendance status
- Communicated facilitation outcomes and feedback to Client Services Facilitators individually, utilizing Clinical L&P Course Data Detail Reports for analysis
- Maintained Scorecard Reports for all Client Service Facilitators, facilitating continuous improvement and performance tracking.
Human Resource & Payroll Administrator
Childsplay Inc.
11.2022 - Current
- Managed HR databases and documentation, ensuring accuracy and compliance with corporate policies and procedures
- Supervised onboarding process for new hires, providing guidance and support throughout
- Advised leadership on HR policies and strategies, contributing to organizational effectiveness
- Evaluated HR programs and recommended improvements to enhance employee experience and organizational performance.
Operations Coordinator
MGA Homecare
11.2021 - 08.2022
- Improved employee and vendor relations through effective communication and monthly inventory management
- Coordinated new hire onboarding process, ensuring compliance and a seamless experience for employees
- Collaborated with management to implement programs aimed at enhancing company operations and employee satisfaction
- Organized community events to promote a positive company culture and community engagement.
Education
Bachelor of Science - Political Science
Arizona State University
Tempe, AZSkills
- Data Management and Reporting
- Human Resources Management Systems
- Training and Support
- Content Management
- ALL Communication skills
- Project Management
- Adaptability and continuous learning
- Performance Management
- Technical Proficiency/Troubleshooting
- SHRM (In Process)
Timeline
Learning Management Systems Administrator
CVS Health WFH - Arizona
07.2023 - Current
Human Resource & Payroll Administrator
Childsplay Inc.
11.2022 - Current
Operations Coordinator
MGA Homecare
11.2021 - 08.2022
Bachelor of Science - Political Science
Arizona State University
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