SAP
Chelsey Bocskay
Bagdad
Summary
Quality Assurance Specialist with dedication to quality and accuracy. Digital Workspace Lead who organizes, troubleshoots, and engages with the workforce to fix and grow the digital atmosphere.
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Materials Distribution II
Freeport McMoRan
04.2022 - Current
- Addressed non-conformance issues, pausing production to correct errors
- Created and collaborated in implementation and maintenance of customer complaint log
- Routinely tested products to align temperature, specifications and ingredient levels with best practices and quality standards
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs
- Monitored product standards and quality-control programs
- Inspected finished goods to verify conformance with customer specifications and company quality standards
- Fixed identified issues to improve workflows
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms
- Performed routine maintenance and calibration on testing equipment
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Maintained clean, orderly work environment free of hazards.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
Digital Workspace Lead
Freeport McMoRan
05.2017 - Current
- Teamed with Corporate on their Digital Initiative to get our Mine Site 100% digital
- Worked closely with the entire site to deploy tablets or phones
- Worked with development team on getting forms into the Digital Workspace App
- I am the Connected Asset Lead here in Bagdad, so I added all 800+ equipment into the system, deployed QR Codes
- Develop new projects for QR Codes outside of equipment to help bring value and allow the employees to have visibility and better work experiences
- I am also the SAM 2310 Lead here in Bagdad
- I work closely with Corporate on any updates with SAM, any issues and collaborate to ensure users have the best experience
- Help organize, and bring together the team to ensure our site grows
- Collaborate with other mine sites on their growth with Digital Workspace
- Extremely knowledgeable in SAP, Connected Asset Management, and DW and EWS
- Provided professional services and support in a dynamic work environment.
- Worked with developers to integrate resources within projects using Azure and Azure DevOps.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
- Updated technical documentation, product specifications, and technical training materials.
- Wrote code for database applications.
- Passionate about learning and committed to continual improvement.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Trained employees on SAM 2310 and EWS in which I assigned duties.
Sr. Admin Clerk
Freeport McMoRan
05.2017 - 04.2022
- Develop improvements to enhance reporting capabilities, support success training processes and track goals
- Conducted research to assist with routine tasks and special projects
- Offered technical support and troubleshooted issues to enhance office productivity and user experience in the field
- Created a welcoming environment for customers by greeting and assisting as well as quickly responding to customer inquiries and needs
- Balanced multiple roles to accomplish diverse tasks and make larger impact to the organization
- Effectively supported regular meetings, taking in-depth notes and disseminating minutes to attendees
- Performed research and data entry to help support operations
Education
Associates Degree - Visual Design, User Engagement, Connected Asset Management, SAP, User Flows, Digital Workspace/Enterprise
Prescott College
12-2025
High School Diploma - undefined
Cactus High School
05.2010
Skills
- English
- Visual Design
- User Engagement
- Connected Asset Management
- SAP
- User Flows
- Enterprise Workspace
- Dev Ops
- JSON Editor
- Tablet/Mobile Device Troubleshooting (Advanced)
- Training and mentoring
- Application testing
- DevOps processes
- Data entry
- Multitasking
- Maintenance & repair
Software
Enterprise Workspace
Azure DevOps
Trouble shooting mobile devices and tablets
Application Manager
Connected Asset
Xtool
Timeline
Materials Distribution II
Freeport McMoRan
04.2022 - Current
Digital Workspace Lead
Freeport McMoRan
05.2017 - Current
Sr. Admin Clerk
Freeport McMoRan
05.2017 - 04.2022
High School Diploma - undefined
Cactus High School
Associates Degree - Visual Design, User Engagement, Connected Asset Management, SAP, User Flows, Digital Workspace/Enterprise
Prescott College
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