Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Chelsy Dowell

Litchfield Park

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at a credit union. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting daily goals by processing high volumes of error-free transactions.

Overview

9
9
years of professional experience

Work History

Cahsier

Fry's Food Stores
11.2024 - Current
  • Answer questions about store policies and address customer concerns.
  • Work flexible schedule to meet business needs.
  • Restock and organize merchandise in front lanes.
  • Greet customers entering store and respond promptly to customer needs.
  • Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assist customers with returns, refunds and resolving transaction issues.

Member Advisor/Teller

Hoosier Hills Credit Union
07.2022 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Verified customer identification and documentation for compliant transactions.
  • Resolved customer issues through thorough dispute investigation.
  • Trained staff on operating procedures and company services.

Store Associate

Walmart
01.2016 - 06.2024
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

High School Diploma -

Chapel Hill High School
Douglasville, GA
05-2010

Skills

  • Product restocking
  • Returns processing
  • Drawer balancing
  • Regulatory compliance
  • ID verification
  • Payment collection
  • Attention to detail
  • Credit card processing
  • Cash handling expertise
  • Customer service excellence
  • Issue resolution
  • Sales expertise

Accomplishments

  • Trained and mentored employees.
  • Successfully trained new tellers
  • Used Microsoft Excel to document night drops and drop offs throughout the day.
  • Documented and resolved disputes.

Languages

English
Full Professional

Timeline

Cahsier

Fry's Food Stores
11.2024 - Current

Member Advisor/Teller

Hoosier Hills Credit Union
07.2022 - 10.2024

Store Associate

Walmart
01.2016 - 06.2024

High School Diploma -

Chapel Hill High School

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Chelsy Dowell