Chene Lackey-Berg
Phoenix
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Integrations Manager
Enhanced Payment Systems
06.2018 - 07.2024
- Manage team in submission and setup process of credit card processing accounts
- Submit processing and lease documents to various credit card platforms
- Work with POS vendors to successfully facilitate POS integrations
- Facilitate integration of online Gateway and Point-of-Sale systems (list included)
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Created detailed documentation outlining best practices for system integrations, providing a valuable resource for future projects.
- Enhanced system efficiency by streamlining processes and integrating various platforms.
- Leveraged automation tools to streamline repetitive tasks, increasing productivity levels within the integration team.
- Managed vendor relationships to ensure timely delivery of products and services while maintaining cost efficiencies.
- Trained team members on new tools and techniques for efficient integration management, elevating overall expertise within the organization.
Security
Blue Steel Security
07.2024 - 07.2024
- Implemented encryption, authentication and additional security measures, safeguarding systems.
- Provided security incident triage and response.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Devised system security and software solutions for data security.
Trash Collector
Valet Trash Pickup
09.2022 - 01.2023
- Contributed to a positive company culture by maintaining a strong work ethic and supportive attitude among coworkers.
- Collected trash bags and recycling door to door within a local apartment community and transferred to the trash compactor onsite
- Ensured safety of team members and the public by following established waste handling protocols.
- Reported illegal dumping or hazardous materials to supervisor for proper handling.
Customer Service Representative
Last Chance Clearance
04.2022 - 06.2022
- Kept the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Kept the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
- Worked with the team to ensure the sale's floor stays "runway ready" through re-merchandising and straightening throughout the day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sr. Account Manager
Eschelon Merchant Services
01.2011 - 01.2018
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.Manage team in submission and setup process of credit card processing accounts
- Provided extensive support in sales, technical and business areas to key accounts.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Submitted processing and lease documents to various credit card platforms
- Facilitated the integration of online Gateway and Point-of-Sale systems
- Setup and conversion of gift cards, both new and previously instituted
- Integrate check processing services
- Shipping and receiving of new and used credit card equipment.
Parking Attendant
Ace Parking
01.2009 - 01.2010
- Maintenance of grounds of parking structure
- Payment processing of parking validation
- Balance cash drawer and deposit earnings in secure drop box.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Kept parking lot usage orderly by enforcing parking regulations.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Issued parking citations to enforce parking regulations.
Warehouse Clerk
Scholastic Book Fairs
01.2008 - 01.2009
- Assisted in organizing book fairs for surrounding schools.
- Kept warehouse up to safety and health regulations at all times.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Education
Medical Specialties -
College America
G.E.D. -
Army National Guard
01.2010
Skills
- Goal oriented and self motivated
- Hardware Installation
- Software Development Lifecycle
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Technical Troubleshooting
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- AZ Security Guard Card
Timeline
Security
Blue Steel Security
07.2024 - 07.2024
Trash Collector
Valet Trash Pickup
09.2022 - 01.2023
Customer Service Representative
Last Chance Clearance
04.2022 - 06.2022
Integrations Manager
Enhanced Payment Systems
06.2018 - 07.2024
Sr. Account Manager
Eschelon Merchant Services
01.2011 - 01.2018
Parking Attendant
Ace Parking
01.2009 - 01.2010
Warehouse Clerk
Scholastic Book Fairs
01.2008 - 01.2009
Medical Specialties -
College America
G.E.D. -
Army National Guard
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