Cher Garcia
Phoenix
Summary
Friendly and detail-oriented professional with 5+ years of experience in customer service, technical support, and administrative operations. Proven ability to manage help desk functions, troubleshoot systems, coordinate with cross-functional teams, and deliver excellent user support. Bilingual in English and Spanish, with hands-on experience using AI tools for workflow optimization and customer engagement. Currently seeking an opportunity in property management or office coordination where technical and interpersonal skills can contribute to a thriving team.
Overview
14
14
years of professional experience
Work History
Mortgage Tech
Cardinal Financial
12.2019 - 01.2025
- Delivered responsive customer service by assisting clients and team members with technical and account-related issues
- Troubleshot technical problems across internal mortgage systems and escalated issues when necessary
- Maintained and updated internal databases and digital platforms to ensure data accuracy and efficiency
- Collaborated across departments to support smooth loan processing and issue resolution
- Created documentation and provided training to staff on new processes and system tools
Business Analyst & IT Support
Wallick & Volk Mortgage
Scottsdale
02.2015 - 10.2018
- Delivered high-quality customer service and resolved technical issues for internal staff across multiple departments
- Managed Level 1 help desk and onboarding processes
- Maintained documentation, trained users, and tested software systems
- Worked closely with leadership to improve internal workflows and ensure compliance
- Installed hardware/software and ensured system security and access for team members
Loan Processor
Shea Mortgage
Scottsdale
01.2013 - 01.2015
- Handled sensitive customer data and prepared documentation for mortgage approval
- Coordinated with title companies and legal offices to ensure timely closings
- Resolved customer inquiries and maintained fast-paced workflow
Loan Processor
Desert Schools Federal Credit Union
Phoenix
10.2010 - 01.2013
- Verified income, credit reports, and submitted complete loan packages for underwriting
- Ensured documentation accuracy and compliance with federal and institutional standards
- Provided consistent customer service and follow-up to meet deadlines
Education
Full Stack Software Development -
Woz University
01.2019
High School Diploma -
Amphitheater High School
Northern Arizona University
Skills
- Critical thinking
- Excellent communication
- Calm under pressure
- Teamwork and collaboration
- Issue resolution
- Organizational skills
- Dependable and responsible
- Customer Service
- Tech Troubleshooting
- Office Administration
- CRM/Data Entry
- Workflow Optimization
- Remote Support Tools
- Documentation & Training
- Verbal & Written Communication
- Multi-tasking
- AI Tools for Productivity
- Bilingual: English & Spanish
Timeline
Mortgage Tech
Cardinal Financial
12.2019 - 01.2025
Business Analyst & IT Support
Wallick & Volk Mortgage
02.2015 - 10.2018
Loan Processor
Shea Mortgage
01.2013 - 01.2015
Loan Processor
Desert Schools Federal Credit Union
10.2010 - 01.2013
Full Stack Software Development -
Woz University
High School Diploma -
Amphitheater High School
Northern Arizona University
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