Cherise Baratta
Phoenix
Summary
10 years customer service experience in a high-volume call center. Able to produce positive results and communicate clearly when handling the customer’s needs. Highly adaptable to thrive in challenges to access targeted solutions and optimize team strength to meet service quotas.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Williams Sonoma Inc
07.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
National Leasing Consultant
Progress Residential
08.2021 - 04.2025
- Acts as a knowledgeable guide for prospective and future residents to provide accurate information on viewing, applying, and moving into a Progress Residential home.
- Manages and updates a database of prospective and future residents.
- Meets or exceeds monthly move-in goals.
- Collaborates with team for any needed solutions to help lease home.
- Assists in ensuring future residents application documents are completed, lease has been signed, and all move-in monies have been collected prior to the move-in date.
- Ability to work without direct supervision and stay on task.
- Ensures quick and timely follow up with all assigned prospective and future residents.
Customer Service Representative
State Farm
06.2014 - 11.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Trained new employees in procedures and policies in order to maximize team performance.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Worked with managers to develop service improvement initiatives.
Teacher's Aide
Academy for Success
08.2013 - 05.2014
- Assisted instructional staff with implementing lessons and activities for full classes and small groups.
- Supported classroom teachers by handling clerical work such as managing files, preparing materials and updating records.
- Tutored and supported students individually and in groups of up to 3 by reteaching and reviewing lesson concepts.
- Supervised students and maintained security throughout school buildings and on field trips.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Food Service Worker
Castro Middle School
08.2011 - 05.2013
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately to ensure proper handling and preservation.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2011
Skills
- Active listening
- High-energy attitude
- Adaptive team player
- Adequate problem-solving abilities
- Office equipment proficiency
- Credit card payment processing
- Critical thinking
- Customer service
- Scheduling
- Order processing
Timeline
Customer Service Representative
Williams Sonoma Inc
07.2025 - Current
National Leasing Consultant
Progress Residential
08.2021 - 04.2025
Customer Service Representative
State Farm
06.2014 - 11.2021
Teacher's Aide
Academy for Success
08.2013 - 05.2014
Food Service Worker
Castro Middle School
08.2011 - 05.2013
High School Diploma -
Westview High School
Similar Profiles
Chelsae SmithChelsae Smith
Director DMM at WILLIAMS-SONOMA, INC. - Williams SonomaDirector DMM at WILLIAMS-SONOMA, INC. - Williams Sonoma
Jillian VelasquezJillian Velasquez
Warehouse Clerk at Williams Sonoma IncWarehouse Clerk at Williams Sonoma Inc
Alyssa Price-JacksonAlyssa Price-Jackson
Customer Service Representative at Williams Sonoma IncCustomer Service Representative at Williams Sonoma Inc
Fernanda C. Canez B.Fernanda C. Canez B.
Certified Ophthalmology Assistant/Scribe at Tozer Lee Eye CenterCertified Ophthalmology Assistant/Scribe at Tozer Lee Eye Center
Amanda WaiteAmanda Waite
Freelance Mixed Media Artist at MyselfFreelance Mixed Media Artist at Myself