Cherise Shepherd
Scottsdale
Summary
Dynamic Ophthalmic Assistant at American Vision Partners with expertise in patient record management and HIPAA compliance. Proven ability to streamline processes, enhancing patient experience and reducing wait times. Strong critical thinking skills complemented by EHR proficiency, ensuring accurate documentation and effective insurance billing support. Committed to delivering exceptional patient care and support.
Overview
12
12
years of professional experience
Work History
Ophthalmic Assistant
American Vision Partners
08.2024 - Current
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Assisted in the diagnosis of ocular conditions by performing various tests such as visual acuity measurements, tonometry readings, and optical coherence tomography scans.
- Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience.
- Reduced errors in patient care by consistently following established protocols for administering eye drops, injections, and other medications.
- Collaborated with insurance providers for accurate billing submissions and timely reimbursement of services rendered by the ophthalmology practice.
- Obtained and recorded patient medical history and past ocular history.
- Documented patient medical history and information utilizing Electronic Health Record via Windows with commitment to accuracy.
Nursing Student
Arizona College of Nursing
08.2023 - 04.2024
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Conducted thorough head-to-toe assessments on assigned patients during each shift, identifying any abnormalities that required further attention from healthcare providers.
- Worked alongside experienced nursing professionals to learn new procedures.
- Participated in clinical rotations across various departments for well-rounded exposure to diverse nursing practices.
- Participated in skills lab simulations to further develop nursing skills.
- Actively sought feedback from nursing staff and incorporated constructive criticism into personal practice for continuous improvement and professional growth.
- Demonstrated adaptability by quickly responding to changing patient conditions and adjusting care strategies accordingly.
- Reviewed charts, doctor notes and test results to gather information on patients.
- Advocated for and strived to protect health, safety, and rights of patient.
Lead Server, Supervisor
Chompies Deli & Bakery
03.2013 - 04.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Cross-trained existing employees to maximize team agility and performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Arts - Nursing
Paradise Valley Community College
Phoenix, Az12-2020
Skills
- Patient record management
- Electronic health record
- Insurance billing support
- Customer service
- Critical thinking
- Time management
- Patient care
- HIPAA compliance
- EHR expertise
- Insurance verification
- Chart documentation
- Teamwork and collaboration
- Multitasking capacity
Timeline
Ophthalmic Assistant
American Vision Partners
08.2024 - Current
Nursing Student
Arizona College of Nursing
08.2023 - 04.2024
Lead Server, Supervisor
Chompies Deli & Bakery
03.2013 - 04.2022
Associate of Arts - Nursing
Paradise Valley Community College
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