Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cherrelle Frazier

Phoenix

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

AV Specialist

Uber
02.2024 - 12.2025
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Pharmacy Customer Service Representative

Amazon
08.2022 - 01.2024
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Confirmed customer information and insurance eligibility for prescriptions.

Teller

Wells Fargo
03.2011 - 01.2013
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Education

Business

Clark College
Vancouver, WA
01-2015

Skills

  • Business reporting
  • Failure management
  • Maintenance and repair
  • Technical communication
  • Emergency response

Certification

  • Licensed Property and Casualty

Timeline

AV Specialist

Uber
02.2024 - 12.2025

Pharmacy Customer Service Representative

Amazon
08.2022 - 01.2024

Teller

Wells Fargo
03.2011 - 01.2013

Business

Clark College
Cherrelle Frazier