Patient Care Technician/Subject Matter Expert
Express Scripts Inc
07.2008 - Current
- Led initiatives to streamline medication dispensing processes, enhancing workflow efficiency.
- Mentored 50 junior technicians in pharmacy procedures and best practices.
- Collaborated with pharmacists to ensure accurate prescription fulfillment.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Educated patients on medication usage.
- Answered 250 incoming phone calls every month and addressed questions from customers and healthcare providers.
