Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheryl Austin

Flagstaff

Summary

Apply diverse skills and experience to enhance team dynamics and drive collective success.

Overview

13
13
years of professional experience

Work History

Front desk

Highline Eye Care
05.2025 - Current
  • Coordinated incoming calls and scheduled patient visits effectively.
  • Ensured insurance verification for all patients prior to services.
  • Prepared necessary charts for upcoming appointments.
  • Submitted claims promptly to optimize revenue cycle.
  • Facilitated dispensing of glasses and contact lenses for patient satisfaction.
  • Oversaw patient check-in and check-out processes for improved efficiency.

Office Manager/Dispatcher/Accounts Payable/Data Entry

TCR Rooter & Plumbing Repair
02.2022 - 05.2025
  • Dispatched technicians to jobs in Flagstaff and nearby areas efficiently.
  • Scheduled jobs aligning with technicians' strengths and weaknesses for optimal performance.
  • Revised and emailed invoices promptly, ensuring accuracy.
  • Collected payments to maintain financial integrity.
  • Entered data accurately and paid vendors on time.
  • Filed paperwork systematically for easy retrieval.
  • Provided coverage for absent employees to ensure seamless operations.

Patient Care Coordinator

Eye Care Associates
02.2017 - 01.2022
  • Scheduled patient appointments and answered phones to maintain communication flow.
  • Processed insurance claims and prepared charts for upcoming visits.
  • Managed patient check-in and check-out procedures effectively.
  • Handled payment collection and maintained accurate financial records.
  • Addressed patient inquiries to enhance service experience.

Dispatcher/Office Assistant

TCR Rooter & Plumbing
09.2015 - 02.2017
  • Managed daily driver dispatch to ensure timely service across locations.
  • Handled phone inquiries and appointment scheduling with precision.
  • Processed incoming payments and maintained accurate records.
  • Generated and organized invoices for financial tracking.

Optical Tech

JCPenny Optical
05.2013 - 12.2013
  • Assisted customers with eyewear selection and processed orders efficiently.
  • Answered phones and scheduled appointments to optimize service delivery.
  • Filed charts accurately to maintain organized records.
  • Adjusted and repaired eyewear to meet customer specifications.

Team Member/Team Lead

Pinnacle Janitorial
10.2012 - 04.2013
  • Delivered thorough cleaning of assigned buildings within established timeframes.
  • Regularly checked and restocked cleaning equipment to support operational efficiency.

Education

High School Diploma - General Studies

Monument Valley High Scool
Kayenta, AZ
05.2004

Associates - Medical Specialities

College America
Flagstaff, AZ
05.2010

Certificate of Technical Studies - Pharmacy

AA School of Pharmacy
Online

Skills

  • Effective telephone communication
  • Face-to-face customer support
  • Timely issue resolution

Timeline

Front desk

Highline Eye Care
05.2025 - Current

Office Manager/Dispatcher/Accounts Payable/Data Entry

TCR Rooter & Plumbing Repair
02.2022 - 05.2025

Patient Care Coordinator

Eye Care Associates
02.2017 - 01.2022

Dispatcher/Office Assistant

TCR Rooter & Plumbing
09.2015 - 02.2017

Optical Tech

JCPenny Optical
05.2013 - 12.2013

Team Member/Team Lead

Pinnacle Janitorial
10.2012 - 04.2013

High School Diploma - General Studies

Monument Valley High Scool

Associates - Medical Specialities

College America

Certificate of Technical Studies - Pharmacy

AA School of Pharmacy

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Cheryl Austin