Cheryl Austin
Flagstaff
Summary
Apply diverse skills and experience to enhance team dynamics and drive collective success.
Overview
13
13
years of professional experience
Work History
Front desk
Highline Eye Care
05.2025 - Current
- Coordinated incoming calls and scheduled patient visits effectively.
- Ensured insurance verification for all patients prior to services.
- Prepared necessary charts for upcoming appointments.
- Submitted claims promptly to optimize revenue cycle.
- Facilitated dispensing of glasses and contact lenses for patient satisfaction.
- Oversaw patient check-in and check-out processes for improved efficiency.
Office Manager/Dispatcher/Accounts Payable/Data Entry
TCR Rooter & Plumbing Repair
02.2022 - 05.2025
- Dispatched technicians to jobs in Flagstaff and nearby areas efficiently.
- Scheduled jobs aligning with technicians' strengths and weaknesses for optimal performance.
- Revised and emailed invoices promptly, ensuring accuracy.
- Collected payments to maintain financial integrity.
- Entered data accurately and paid vendors on time.
- Filed paperwork systematically for easy retrieval.
- Provided coverage for absent employees to ensure seamless operations.
Patient Care Coordinator
Eye Care Associates
02.2017 - 01.2022
- Scheduled patient appointments and answered phones to maintain communication flow.
- Processed insurance claims and prepared charts for upcoming visits.
- Managed patient check-in and check-out procedures effectively.
- Handled payment collection and maintained accurate financial records.
- Addressed patient inquiries to enhance service experience.
Dispatcher/Office Assistant
TCR Rooter & Plumbing
09.2015 - 02.2017
- Managed daily driver dispatch to ensure timely service across locations.
- Handled phone inquiries and appointment scheduling with precision.
- Processed incoming payments and maintained accurate records.
- Generated and organized invoices for financial tracking.
Optical Tech
JCPenny Optical
05.2013 - 12.2013
- Assisted customers with eyewear selection and processed orders efficiently.
- Answered phones and scheduled appointments to optimize service delivery.
- Filed charts accurately to maintain organized records.
- Adjusted and repaired eyewear to meet customer specifications.
Team Member/Team Lead
Pinnacle Janitorial
10.2012 - 04.2013
- Delivered thorough cleaning of assigned buildings within established timeframes.
- Regularly checked and restocked cleaning equipment to support operational efficiency.
Education
High School Diploma - General Studies
Monument Valley High Scool
Kayenta, AZ05.2004
Associates - Medical Specialities
College America
Flagstaff, AZ05.2010
Certificate of Technical Studies - Pharmacy
AA School of Pharmacy
Online Skills
- Effective telephone communication
- Face-to-face customer support
- Timely issue resolution
Timeline
Front desk
Highline Eye Care
05.2025 - Current
Office Manager/Dispatcher/Accounts Payable/Data Entry
TCR Rooter & Plumbing Repair
02.2022 - 05.2025
Patient Care Coordinator
Eye Care Associates
02.2017 - 01.2022
Dispatcher/Office Assistant
TCR Rooter & Plumbing
09.2015 - 02.2017
Optical Tech
JCPenny Optical
05.2013 - 12.2013
Team Member/Team Lead
Pinnacle Janitorial
10.2012 - 04.2013
High School Diploma - General Studies
Monument Valley High Scool
Associates - Medical Specialities
College America
Certificate of Technical Studies - Pharmacy
AA School of Pharmacy