Cheryl Gwaltney
Maricopa
Summary
Dynamic Experience Leader at Petsmart with a proven track record in customer experience management and cross-functional teamwork. Enhanced team productivity and sales through effective training and operational best practices. Known for building lasting relationships with pet parents while maintaining professionalism under pressure and delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Experience Leader
Petsmart
03.2025 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every pet parent by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with pet parents and team members.
- Cross-trained and provided backup support for leadership and services associates.
- Collaborated with team members to enhance customer service experience during in store promotional events.
Salon Leader
Petsmart
02.2014 - 03.2025
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Educated salon associates on company policy and procedure.
- Collaborated with other services departments in the store to help with cross selling and increase sales.
- Assisted other Store Leaders with training their Salon Leaders and associates.
- Built long standing relationships with my request pet parents and their fur babies through trust and compassion.
Professional Pet Stylist
Petsmart
09.2010 - 02.2014
- Educated pet parents on grooming care and maintenance.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Contributed to salon sales by building my clientele retention by consistently providing outstanding customer service to both pet parents and pets.
- Monitored animals for behavioral problems and signs of health issues. Sought vet care when needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Salon Leader
Petsmart
01.2008 - 09.2010
Professional Pet Stylist
Petsmart
10.2005 - 01.2008
Cashier/Lead Cashier
Petsmart
08.2004 - 10.2005
- Helped customers complete purchases, locate items, and join reward programs.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Milford High School
Milford, Ohio05-2003
Skills
- Customer experience management
- Cross-functional teamwork
- Sales and upselling
- Multitasking Abilities
- Calm and professional under pressure
Timeline
Experience Leader
Petsmart
03.2025 - Current
Salon Leader
Petsmart
02.2014 - 03.2025
Professional Pet Stylist
Petsmart
09.2010 - 02.2014
Salon Leader
Petsmart
01.2008 - 09.2010
Professional Pet Stylist
Petsmart
10.2005 - 01.2008
Cashier/Lead Cashier
Petsmart
08.2004 - 10.2005
High School Diploma -
Milford High School