Kimberly N. McLemore
Phoenix
Summary
Dedicated to delivering exceptional customer service and imparting product knowledge. Goal is to provide outstanding support to customers while continuously developing skills to progress within the company. Passionate about educating customers, ensuring their satisfaction and building strong relationships. Committed to excellence, eager to contribute to the company's success and grow both personally and professionally.
Overview
18
18
years of professional experience
Work History
Claims Associate
Uber Technologies Inc.
04.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
Acquisition Specialist
Discover Financial
09.2022 - Current
- Assist potential card holders with application process
- 50-70 calls per day
- Identify best card for customer
- Answer questions regarding features and benefits of account
Banking Services
American Express
11.2021 - 08.2022
- Provide details to business banking customer about services available with their account
- Assist with online and App troubleshooting, also navigation
- Assist business credit card customers with payments
- Assist business credit card customers with maintenance on their account
Insurance Specialist
Progressive Insurance
06.2019 - 06.2020
- Taking 70-80 inbound calls from customers
- Insure my customers understand their coverages selected and their documents
- Give quotes to customers for coverage changes
- Cross sell different lines of insurance that may fit my customer's needs
- Taking payments for policy holders
Insurance Agent
Liberty Mutual Insurance
12.2016 - 04.2019
- Making sure my customers have the coverages needed for their specific needs and lifestyle
- Insure coverages and are properly reported to the state in which they are insured
- Counsel and educate customers on coverages
- Educate and offer different types of policies if suitable
- Build rapport with customers
Customer Service Representative
JPMorgan Chase
04.2015 - 10.2016
- Inbound customer service call center
- To assist customers with obtaining account information
- Provide assistance with navigating chase website
- Educate customers on types of products the bank offers
Customer Service Representative
Bank of America
01.2010 - 09.2012
- To assist homeowners with managing their home loan accounts, customer's first point of contact with any issue regarding their loans
- To up-sell bank products that may be useful to current homeowners
- In-bound Customer Service call center
- Handle transactions and answer customer questions
- Quickly decipher the customer's needs (Initial Call Resolution) come up with the best solution
- Clearly communicate that solution to the customer
- Sell existing customers new banking services and products
- Ability to handle complex details under pressure
Customer Service Representative
Macy's
12.2006 - 03.2009
- To assist the customer, placing orders, tracking packages and answering any questions that they have about their Macy's credit card
- In-bound Customer Service center
- Assisted in store clerks with credit card issues for customers
Education
High school diploma -
Cesar Chavez High School
05.2006
Skills
- Microsoft Office
- Documentation Review
- Data Analysis
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Documentation skills
- Documentation abilities
Timeline
Claims Associate
Uber Technologies Inc.
04.2023 - Current
Acquisition Specialist
Discover Financial
09.2022 - Current
Banking Services
American Express
11.2021 - 08.2022
Insurance Specialist
Progressive Insurance
06.2019 - 06.2020
Insurance Agent
Liberty Mutual Insurance
12.2016 - 04.2019
Customer Service Representative
JPMorgan Chase
04.2015 - 10.2016
Customer Service Representative
Bank of America
01.2010 - 09.2012
Customer Service Representative
Macy's
12.2006 - 03.2009
High school diploma -
Cesar Chavez High School
Similar Profiles
Damien O'NeillDamien O'Neill
Driver at Uber Technologies Inc.Driver at Uber Technologies Inc.
Angel AppletonAngel Appleton
Learning and Development Program Manager at Uber Technologies Inc.Learning and Development Program Manager at Uber Technologies Inc.
Isiah AscoliIsiah Ascoli
Delivery Driver at Uber Technologies Inc.Delivery Driver at Uber Technologies Inc.
Lester SykesLester Sykes
Rideshare Driver at Uber Technologies Inc.Rideshare Driver at Uber Technologies Inc.
Christian Ortiz TerrazasChristian Ortiz Terrazas
Warehouse Worker at Fed Ex GroundWarehouse Worker at Fed Ex Ground