Chessa Michels
Phoenix
Summary
Dynamic Senior Sales Coordinator with a proven track record at Black, Gould, & Associates, driving revenue growth through strategic sales plans and exceptional customer relationship management. Adept at proposal strategy development and prioritizing tasks effectively, I leverage strong communication skills to enhance client loyalty and streamline sales processes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Sales Coordinator
Black, Gould, & Associates
05.2014 - Current
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Prepared medical and ancillary quotes by working effectively with clients, brokers, and carriers.
- Streamlined sales processes for increased efficiency and productivity.
- Increased sales revenue by developing and implementing strategic sales plans.
Customer Service Representative
Farmers Insurance
06.2008 - 05.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Collections Officer & Teller
Billings Federal Credit Union
05.2004 - 06.2008
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
Education
Bachelor of Science - Criminal Justice
Montana State University Billings
Billings, MT04-2011
Skills
- Commitment to goal attainment
- Creates revenue growth tactics
- Ability to prioritize and organize work effectively
- Strong attention to detail
- Exceptional written and oral communication skills
- Computer literacy with proficiency in the Microsoft Office suite and emphasis on Excel
Certification
- Currently hold an Arizona Property, Casualty, and Life license (License #11064321)
Timeline
Senior Sales Coordinator
Black, Gould, & Associates
05.2014 - Current
Customer Service Representative
Farmers Insurance
06.2008 - 05.2014
Collections Officer & Teller
Billings Federal Credit Union
05.2004 - 06.2008
Bachelor of Science - Criminal Justice
Montana State University Billings
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