Chester Wu

• New IT environment establishment for the new branch and new factory.

• Whole IT environment and network management.

• Windows domain administration.

• Help desks.

• Cisco Catalyst routers and switches management, configuration, and deployment.

• IP scheme design, design, re-design, and management.

• Whole network strategies design, re-design, and modification.

• Deploy SASE/SD-WAN solutions,which include dynamic routing protocols suchas BGP OSPF, software defined firewalls, VPN, IPSec, GRE Tunnels, securitypolicies, identity management, ZTNA, and CASB
• Design network architectures to fulfill clients' requirements.
• Troubleshoot and diagnose problems of SD-WAN, BGP OSPF and staticrouting, software defined firewalls, VPN, IPSec, GRE Tunnels, security policies,identity management, ZTNA, and CASB within SASE platforms.
• Handle ticket systems during on-duty shifts to solve customers' problems.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Configured, troubleshot, and installed network devices, including routers, switches, and firewalls.
• Managed, configured, and deployed Cisco Catalyst routers and switches, Juniper SRX, EX, QFX series.
• Managed, configured, and deployed Cisco Meraki firewalls, VPNs, WiFi APs, and switches.
• Managed, configured, and deployed Fortinet firewalls.
• Set up and resolve problems with Windows and Linux servers
• Managed the entire IT environment and network.
• Designed, redesigned, and managed network strategies, Firewalls, and VPN policies.
• Handled help desk duties.
• Managed projects from procurement to commission.

• Designed, implemented, enhanced, supported, and maintained Disaster
  Recovery Solutions, Business Continuity Solutions, and Virtual Desktop
  Infrastructure (VDI) Solutions.
• Project management.
• Ensured communication with team members and across other departments.
• Created new ideas and business models.
• Implemented corrective actions to fix root causes of various issues.

• One-year contract job dispatched by ICDF (International Cooperation &
  Development Fund) to Belize for the information security assessment project.
• Conducted information security assessments and training for the National ICT center of Belize government.
• Conducted information security and wireless network assessments and
  planning for Belize Defense Force.
• Restructured the network architecture for the Belize Police Department.
• Provided information security awareness training for the Taiwanese Embassy and expatriates in Belize.