Cheyenne Moses
Miami
Summary
Dynamic HR Benefits Clerk with a proven track record at San Carlos Tribal Gaming Enterprise, excelling in benefits administration and employee relations. Recognized for enhancing onboarding processes and improving employee satisfaction through effective communication and problem-solving skills. Committed to maintaining confidentiality while streamlining documentation and fostering teamwork.
Overview
7
7
years of professional experience
Work History
HR Benefits Clerk
San Carlos Tribal Gaming Enterprise
San Carlos, AZ
09.2025 - Current
- Assisted employees with inquiries regarding benefits programs and policies.
- Coordinated communications related to benefits enrollment periods and updates.
- Collaborated with HR team to enhance employee understanding of available benefits.
- Streamlined documentation processes for benefit claims submissions and approvals.
- Actively participated in benefit audits, ensuring accuracy of all data submitted for review.
- Developed comprehensive benefits materials for new hires, ensuring a smooth onboarding process.
- Enhanced employee satisfaction by efficiently processing benefit enrollments and changes.
Slot Keyperson
San Carlos Tribal Gaming Enterprise
San Carlos, AZ
10.2022 - 08.2025
- Monitored gaming machines for malfunctions and ensured optimal functionality.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of gaming areas, enhancing guest experience.
- Trained new staff on operational procedures and customer service standards.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
Slot Supervisor
San Carlos Tribal Gaming Enterprise
San Carlos, AZ
08.2024 - 05.2025
- Conducted regular inspections of slot machines for functionality and cleanliness to enhance guest experience.
- Resolved customer inquiries and complaints efficiently, fostering positive guest relations in the gaming environment.
- Implemented best practices for operational efficiency, contributing to a streamlined workflow in the gaming area.
- Contributed to a safe gaming environment by enforcing strict adherence to established policies regarding age verification, intoxication prevention measures, among others.
- Enhanced team performance by providing ongoing training and coaching to staff members.
- Provided exceptional guest service by quickly resolving disputes or discrepancies related to gameplay or payouts.
Smelter Operator
Freeport-McMoRan
Claypool, AZ
06.2019 - 02.2022
- Collaborated with team members to optimize workflow and improve operational efficiency on site.
- Conducted regular inspections of equipment, maintaining safety standards and ensuring operational readiness.
- Trained new operators on equipment use, safety protocols, and company policies for efficient onboarding.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
Education
High School Diploma -
San Carlos High School
San Carlos, AZ05.2012
Skills
- Microsoft office
- Employee relations
- Benefits administration
- Confidentiality
- Verbal and written communication
- New employee enrollment
- Written and oral communication
- Documentation and reporting
- Teamwork
- Time management
- Problem-solving
- Leadership skills
- Multitasking
- Reliability
- Excellent communication
Timeline
HR Benefits Clerk
San Carlos Tribal Gaming Enterprise
09.2025 - Current
Slot Supervisor
San Carlos Tribal Gaming Enterprise
08.2024 - 05.2025
Slot Keyperson
San Carlos Tribal Gaming Enterprise
10.2022 - 08.2025
Smelter Operator
Freeport-McMoRan
06.2019 - 02.2022
High School Diploma -
San Carlos High School