Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHIANNA SUTTON

Phoenix

Summary

Enthusiastic and hard-working motivator with a talent for boosting employee morale and providing an open ear for questions, concerns, and needs of staff and guests. Calm and professional composer during peak times, inspiring the crew to follow my lead. Eager to learn new skills to foster personal growth, support others, and contribute to the success of the company in the hotel or restaurant industry.

Overview

9
9
years of professional experience

Work History

Hostess/Server

Native Grill & Wings Avondale
03.2016 - 04.2022
  • Demonstrated genuine hospitality when greeting and seating guests while, promoting daily specials
  • Accurately placing, packing and delivering to-go orders
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients
  • Upsold alcoholic beverages, appetizers and desserts
  • Resolved guest complaints quickly and efficiently
  • Stocked and maintained cleanliness of stations

Front Desk Agent

Holiday Inn & Suites
12.2018 - 07.2019
  • Greet all guests with a warm greeting and smile
  • Answer the phone at the front desk to respond to prospective guests' needs, book reservations for individuals, families and groups
  • Communicate guests' requests and complaints to the appropriate department
  • Refer guests to local amenities and venues
  • Use problem solving skills in every aspect: technical issues, guest issues, staff issues

Sales Associate

Micheal Kors
02.2019 - 10.2020
  • Assisted customers in finding/selecting handbags, clothing, shoes
  • Stock, replenish and organize the back of house inventory as well as the front of house
  • Achieved ADS goals as well as UPT
  • Help maintain accurate and attractive merchandise displays, ensuring strategic placement of product in order to maximize purchases

Front Office Manager

Holiday Inn & Suites & Residence Inn by Marriott
07.2019 - 07.2023
  • I got promoted to an FOM in July 2019 and then later on promoted to a Dual FOM of two properties in December 2019.
  • Coach the front desk staff, conduct meeetings, make schedules for both hotels
  • Ordering- supplies for front desk, market/ suite shop, brand specific items
  • Be knowledgeable of both hotel layouts, different systems and different brand standards
  • Handling guest issues

Front Desk Agent

Holiday Inn Express & Suites
02.2025 - Current
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

High School Diploma -

Westview High School
Avondale, AZ
05-2017

Skills

  • Quick Learner
  • Highly Dependable
  • Prioritizes
  • Multitasks
  • Strong Communication Skills
  • Adaptable
  • Problem Solver
  • Accurate Money Handling
  • Customer service
  • Problem-solving skills

Timeline

Front Desk Agent

Holiday Inn Express & Suites
02.2025 - Current

Front Office Manager

Holiday Inn & Suites & Residence Inn by Marriott
07.2019 - 07.2023

Sales Associate

Micheal Kors
02.2019 - 10.2020

Front Desk Agent

Holiday Inn & Suites
12.2018 - 07.2019

Hostess/Server

Native Grill & Wings Avondale
03.2016 - 04.2022

High School Diploma -

Westview High School

Similar Profiles

CREATE PROFILE
CHIANNA SUTTON