Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CHINARA NURIYEVA

CHINARA NURIYEVA

Architectural Designer
Baku,Baku

Summary

Accomplished professional with expertise in guest relationship building and staff management, ensuring optimal guest satisfaction and team performance. Proficient in Microsoft Office Suite, booking systems, and switchboard operations, with a strong focus on health and safety compliance. Demonstrates exceptional skills in people motivation, revenue enhancement techniques, and employee performance management. Committed to maintaining high standards of food hygiene and hotel safety procedures while fostering an empathetic and understanding environment.

Emerging hospitality leader versed in upholding policies and protocols to maintain quality service. Excels in guest-centred environments with strong background of industry training. Personable communicator with high-level emotional intelligence and critical thinking skills.

Energetic student offers reliable work ethic and dedication to guest satisfaction. Maintains upbeat and motivated attitude in fast-paced and dynamic environments. Skilled in conflict-resolution and guest service delivery.

Offering strong leadership and communication skills, with background in customer service and team management. Knowledgeable about handling night-time operations and ensuring guest satisfaction. Ready to use and develop skills in conflict resolution, team coordination, and operational oversight in night manager role.

Reliable and dedicated, known for excellent leadership and problem-solving skills, complemented by strong communication and time management abilities. Proven ability to maintain calm under pressure and ensure smooth operations during night shifts. Anticipates challenges and implements effective solutions to enhance performance in asisstant manager role.

Experienced Night Manager with knack for solving problems and boosting team morale. Created streamlined processes that improved nightly operations and reduced downtime. Known for building cohesive teams and maintaining high standards under pressure.

Overview

5
5
years of professional experience

Work History

Night manager

PULLMAN HOTEL
ISTANBUL, TURKEY
10.2023 - 05.2025
  • Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
  • Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanour.
  • Managed booking reservations accurately avoiding overbooking complications or discrepancies upon guest arrival.
  • Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
  • Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
  • Assisted guests with luggage or transportation requirements promoting a welcoming atmosphere within the hotel premises.
  • Trained new employees on hotel procedures enhancing productivity levels within night shift team.
  • Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
  • Facilitated managed over 55 check-ins and outs smoothly even during peak hours, guaranteeing guest satisfaction and repeat business.
  • Ensured timely room services deliveries maintaining high standards of hospitality even during late-night hours.

Assistant manager of business development

CELT COLLEGES
Baku, Baku City
04.2020 - 09.2023
  • Executed crucial projects by coordinating cross-functional teams.
  • Coordinated trade events, enhancing brand image and awareness.
  • Initiated strategic planning to boost operational efficiency.
  • Managed financial records to ensure fiscal responsibility and transparency.
  • Drove business expansion plans through targeted market research and analysis.
  • Attained significant process improvements through data analysis.
  • Leveraged digital tools for streamlined project management.
  • Implemented cost-saving measures, contributing to the company's financial health.
  • Developed sales strategies to enhance revenue generation.
  • Conducted team trainings, fostering professional development amongst staff members.
  • Fostered client relationships for increased business growth.
  • Spearheaded new business opportunities by conducting market analysis.
  • Improved brand visibility with effective marketing initiatives.
  • Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
  • Generated leads to bring in new client revenue and improve bottom-line profitability.

Education

Bachelor of Arts - Architecture

Izmir Dokuz Eylul University
Izmir / Turkey
10.2021 -

Skills

  • Microsoft office suite proficiency
  • People motivation
  • Night-Time supervision
  • Revenue enhancement techniques
  • Basic bookkeeping
  • Empathy and understanding
  • Guest relationship building
  • Health and Safety Compliance
  • Booking systems expertise
  • Food hygiene standards
  • Line management
  • Employee performance management
  • Staff management
  • Switchboard operations
  • Guest and hotel safety procedures

Languages

English
Upper intermediate
Turkish
Advanced

Timeline

Night manager

PULLMAN HOTEL
10.2023 - 05.2025

Bachelor of Arts - Architecture

Izmir Dokuz Eylul University
10.2021 -

Assistant manager of business development

CELT COLLEGES
04.2020 - 09.2023
CHINARA NURIYEVAArchitectural Designer