Chloe Henricks
Tucson
Summary
Dynamic and service-driven professional with a strong background in customer engagement, conflict resolution, and fast-paced, guest-facing environments. Known for maintaining a calm, positive presence while supporting diverse customers and ensuring a smooth experience from start to finish. Brings strong communication skills, adaptability, and an ability to anticipate needs—excelling in roles that require professionalism, safety awareness, and high emotional intelligence.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Aeropostale
Tucson
09.2025 - Current
- Coordinated daily operations to optimize workflow and efficiency across teams.
- Trained staff on timekeeping procedures and compliance.
- Reviewed employee time sheets for discrepancies and resolved issues promptly.
- Assessed staffing needs to ensure adequate coverage during peak periods of business activity.
- Implemented strategies to achieve sales targets and increase store profitability.
- Trained and supervised team members to enhance customer service skills.
- Maintained a safe working environment by enforcing safety regulations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Supported visual merchandising efforts to enhance product displays and store aesthetics.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Associate
Rocket Fizz Soda Pop & Candy Shops
Castle Rock
06.2025 - 09.2025
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
Brand Ambassador
Aerie By American Eagle
Denver
08.2023 - 07.2025
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
Nanny
The Mills Family
Colorado Springs
05.2021 - 07.2023
- Stayed current on all required certifications necessary for working as a Nanny.
- Kept detailed records of each child's progress including meals eaten, naps taken.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
Education
High School Diploma -
Cheyenne Mountain High School
Colorado Springs, COSkills
- Customer service and engagement
- Safety compliance
- Conflict resolution
- Problem solving
- Sales floor management
- Inventory management
- Cash auditing
- Operations oversight
- Database management
- Sales strategy
- Loss prevention
- Visual merchandising
- Performance monitoring
- Team leadership
Timeline
Assistant Store Manager
Aeropostale
09.2025 - Current
Associate
Rocket Fizz Soda Pop & Candy Shops
06.2025 - 09.2025
Brand Ambassador
Aerie By American Eagle
08.2023 - 07.2025
Nanny
The Mills Family
05.2021 - 07.2023
High School Diploma -
Cheyenne Mountain High School