Chorong Shin
Abu Dhabi
Summary
Dedicated and detail-oriented professional with extensive experience in F&B management and stock control, now seeking to bring strong organizational skills and leadership to the Colleagues' Dining Supervisor role. Proven ability to enhance team collaboration and maintain high service standards while managing inventory efficiently to reduce costs. Skilled in fostering a positive work environment and motivating colleagues to achieve excellence in service delivery.
Overview
3
3
years of professional experience
Work History
Front Office Agent
Emirates Palace Mandarin Oriental Abu Dhani
2023.06 - Current
- Led the team in KIPs by consistently achieving high upsell and membership enrollment monthly.
- Acted as the supervisor by handling guest complaints and de-escalating issues that arose during the absence of managers.
- Ensured end-of-day procedures were completed according to standard as a Night Audit.
Room division management trainee
Amandari Ubud
2022.08 - 2023.05
- Assisted in managing guest experiences by ensuring personalized service and resolving any concerns promptly to enhance guest satisfaction.
- Participated in various training programs to gain in-depth knowledge of the Rooms Division, including housekeeping, front office, and guest services.
F&B Supervisor
Mondrian Itaewon
2021.04 - 2022.05
- Oversaw the entire inventory process, including ordering, receiving, and maintaining stock levels to ensure the availability of all necessary items while minimizing waste and overstock.
- Ensured high standards of service in all F&B outlets by coordinating with kitchen and service staff, resolving any issues promptly to maintain guest satisfaction.
Education
Bachelor of Business Administration -
Les Roches Global Hospitality Education
Shanghai, China01.2021
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Video Editing
- Opera PMS
- HOTSOS
Websites
Languages
Korean
English
Chinese
Awards
- 11/2019, Standard of Excellence Award in Res Loches
- 12/2019, Certificate: Le president du C.I.V.B certified que, L'ecole du vin de Bordeaux
Volunteer Experience
- 11/2019, German ball, Shanghai, China, Grand Hyatt, Volunteer
- 06/2019, AD100 and 8th anniversary celebration of AD China, Shanghai, China, Volunteer
Timeline
Front Office Agent
Emirates Palace Mandarin Oriental Abu Dhani
2023.06 - Current
Room division management trainee
Amandari Ubud
2022.08 - 2023.05
F&B Supervisor
Mondrian Itaewon
2021.04 - 2022.05
Bachelor of Business Administration -
Les Roches Global Hospitality Education
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