Summary
Overview
Work History
Education
Skills
Timeline
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Chris Allocca

Phoenix

Summary

Experienced support professional with a diverse background in people management, retail, healthcare, and customer support. Proficient in motivational people management techniques and recognized for quick and efficient learning abilities.

Overview

4
4
years of professional experience

Work History

Vehicle Crash and Claims Team Lead

Uber
11.2024 - Current
  • Leading and managing a team that piloted the new Vehicle crash and claims line of business. Evaluated virtual interactions to provide feedback to the team on performance and etiquette.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborating with the claims department within Uber to optimize vehicle accident claim processing
  • Monitored for data mismatch and worked with the team to decrease the amount of data discrepancies.

Earner Video Team Lead

Uber
04.2024 - 11.2024
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Collaborated with queue scheduling and Workforce Management to maintain virtual appointment queue health and proper shrinkage to Headcount per timezone
  • Partnered with leadership in the hiring sprint, and was an integral part of the building and optimization of this new department
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.

Earner Video Support Specialist II

Uber
09.2022 - 04.2024
  • Provided virtual customer support, providing resolution to low-high complex account issues
  • Ensured high customer satisfaction with empathetic solutions
  • Solved complex customer issues via multiple programs
  • Responded to customer inquiries and resolved account issues to establish trust and increase satisfaction.


Underwriter

Carvana
06.2021 - 08.2022
  • Reviewed documents for compliance in the online car-buying process
  • Provided customer service via phone during the car-buying process
  • Verified loan applications in coordination with banks

Education

Associate Degree - Applied Science

Middlesex Community College
Lowell, Massachusetts
05.2014

Skills

  • Account management
  • Data management
  • Team Leadership
  • Product development
  • Analytical Problem Solving
  • Technology Utilization

Timeline

Vehicle Crash and Claims Team Lead

Uber
11.2024 - Current

Earner Video Team Lead

Uber
04.2024 - 11.2024

Earner Video Support Specialist II

Uber
09.2022 - 04.2024

Underwriter

Carvana
06.2021 - 08.2022

Associate Degree - Applied Science

Middlesex Community College

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Chris Allocca