Chris Bailey
Phoenix,AZ
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches.
Overview
13
13
years of professional experience
Work History
Merch Team Lead
PepsiCo
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Customer Development Representative
PepsiCo
06.2023 - 02.2024
- Identified opportunities to upsell products and services based on customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Researched customer inquiries, identified solutions and provided resolutions.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed day-to-day duties accurately and efficiently.
Sales Representative
PepsiCo
10.2017 - 06.2023
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Improved overall customer purchasing experiences to promote steady revenue
- Answered product questions with up-to-date knowledge of sales and promotions.
Manager
A&S cactus express
07.2012 - 10.2017
- Assigned tasks to associates to fit skill levels and maximize team performance
- Recruited and hired qualified candidates to fill open positions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored staff performance and addressed issues
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Camden County High School
Kingsland, GA06.1999
Skills
- Post-Sales Support
- Relationship Selling
- Product Merchandising
- Account Management
- Account Servicing
- Merchandising Proficiency
- Team Management
- Critical Thinking
- Coaching and mentoring
- Performance improvement
- Schedule management
- Employee evaluation
Timeline
Merch Team Lead
PepsiCo
07.2024 - Current
Customer Development Representative
PepsiCo
06.2023 - 02.2024
Sales Representative
PepsiCo
10.2017 - 06.2023
Manager
A&S cactus express
07.2012 - 10.2017
High School Diploma -
Camden County High School
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