Chris Eckman
Gold Canyon
Summary
Senior Customer Success leader with a proven track record of owning retention, expansion, and complex account outcomes across Mid‑Market portfolios, seeking to transition into a Senior Account Director role supporting Large Enterprise customers. Brings deep executive‑level customer engagement experience, strong commercial acumen, and a hands‑on approach to revenue ownership, strategic account planning, and long‑term relationship growth within complex, multi‑stakeholder environments.
Overview
27
27
years of professional experience
Work History
Sr Manager, Customer Success
Lumen Technologies
Gold Canyon
03.2022 - Current
- Owned approximately $12M per month in billed revenue, accountable for overall retention strategy, customer health, and commercial outcomes
- Contributed ~$3M in retention and migration revenue annually by identifying at‑risk accounts, leading renewal strategy, and aligning customers to future‑state solutions
- Generated an additional ~$500K in upsell revenue annually by uncovering expansion opportunities and partnering with Sales to grow wallet share
- Led executive‑level customer engagements to align solutions with business outcomes and navigate complex, multi‑stakeholder decision processes
- Developed and executed strategic account plans focused on long‑term value creation, revenue stability, and lifecycle optimization
- Served as senior escalation point for high‑impact customer issues, balancing customer advocacy with strong commercial judgment
- Coordinated cross‑functional account teams (Sales, Finance, Product, Operations) to deliver renewals, migrations, and expansion initiatives
Manager, Customer Success
Lumen Technologies
Saint Paul
01.2021 - 03.2022
- Led team of customer success professionals to nurture and enhance customer relationships.
- Partnered with customers to develop success plans aligned with business objectives.
- Utilized data and account insights to identify revenue risks and implement renewal strategies.
- Cultivated a performance-driven culture through coaching, development plans, and accountability.
Manager, Inside Sales
Lumen Technologies
Saint Paul
07.2013 - 12.2020
- Led revenue growth within an existing customer module billing approximately $1.5M per month
- Implemented new sales motions focused on new‑logo acquisition and on‑net building penetration
- Drove forecasting accuracy through structured strategy sessions and weekly 1:1s
- Ranked #1 in Total Billed Revenue attainment in 5 of 7 years across the center
Account Manager - Sales
Lumen Technologies
Saint Paul
10.2007 - 06.2013
- Drove upsell and cross‑sell revenue through sales motions
- Maintained high quality assurance and customer satisfaction scores
- 2009 Circle of Excellence Award Winner
Branch Manager
Wells Fargo
Vadnais Heights
07.2005 - 03.2006
- Increased branch sales by 122% within first two quarters
- Built cross‑functional partnerships to expand collaboration across the district
- Won Q4 2005 sales contest as top‑performing branch in the market
Sales & Service Manager
US Bank NA
Saint Paul
03.1999 - 06.2005
- Increased sales performance by 300%+ during tenure
- Achieved 150% of productivity goals while maintaining 98% customer satisfaction
- Maintained 14 consecutive months with zero attrition
- 2003 & 2004 Pinnacle Peak Award Winner
Education
High School Diploma -
White Bear Lake High School
White Bear Lake, MN06-1998
Skills
- Revenue Retention & Expansion
- Strategic Account Ownership
- Executive-Level Customer Engagement
- Value-led selling
- Commercial Acumen
- Data-Driven Decision Making
- Risk Mitigation
- Cross-Functional Leadership
- Relationship Builder
Accomplishments
Circle of Excellence - 2009
Timeline
Sr Manager, Customer Success
Lumen Technologies
03.2022 - Current
Manager, Customer Success
Lumen Technologies
01.2021 - 03.2022
Manager, Inside Sales
Lumen Technologies
07.2013 - 12.2020
Account Manager - Sales
Lumen Technologies
10.2007 - 06.2013
Branch Manager
Wells Fargo
07.2005 - 03.2006
Sales & Service Manager
US Bank NA
03.1999 - 06.2005
High School Diploma -
White Bear Lake High School