Chris Lee
Queen Creek
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Closing Specialist
JP Morgan Chase
Tempe
10.2024 - Current
- Ensured accuracy and compliance of closing documents with regulations
- Facilitated collaboration among real estate agents, appraisers, and attorneys during closing process
- Analyzed title commitments for liens or encumbrances impacting property sales
- Coordinated closings with buyers, sellers, title companies, attorneys, lenders, and other parties involved in the transaction
- Reviewed attorney prepared documents and construction loan documents
Web Support Specialist
JPMorgan Chase
Tempe
10.2015 - 09.2024
- Delivered technical support for web applications, improving user experience and satisfaction.
- Collaborated with cross-functional teams to troubleshoot website issues effectively.
- Maintained website content and ensured information accuracy and relevance.
- Supported implementation of web updates and enhancements based on user feedback, increasing site usability.
- Handled user inquiries regarding website functionality and access issues, ensuring timely resolutions.
Collection Associate
Drivetime
Mesa
01.2014 - 10.2015
- Managed collections of overdue accounts to ensure timely payments.
- Communicated with customers regarding payment plans and account status.
- Utilized collection software to track account activity and customer interactions.
- Collaborated with team members to improve collection strategies and processes.
- Resolved disputes by investigating account issues and providing solutions.
- Maintained accurate records of customer communications and payment arrangements.
Customer Support Specialist
JPMorgan Chase
Phoenix
10.2009 - 12.2013
- Managed customer accounts, resolving billing issues to improve customer retention.
- Assisted customers with inquiries, delivering timely solutions to enhance satisfaction.
- Collaborated with teams, streamlining service delivery processes for better customer experience.
- Coordinated with technical teams to address complex issues promptly.
- Educated clients on product features and service offerings.
Education
Wayne State College
Wayne, NESkills
- Closing procedures
- Escrow management
- Title examination
- Document review
- Compliance analysis
- Customer relationship management
- Conflict resolution
- Effective communication
Timeline
Closing Specialist
JP Morgan Chase
10.2024 - Current
Web Support Specialist
JPMorgan Chase
10.2015 - 09.2024
Collection Associate
Drivetime
01.2014 - 10.2015
Customer Support Specialist
JPMorgan Chase
10.2009 - 12.2013
Wayne State College