Chris Short

Aunt Abby's Confections

2013.11 - 2022.08

Monitored baking ingredient stocks and replenished items to maintain sufficient quantities for pastry production.
Operated clean pastry cooking station and complied with applicable health and safety standards.
Maintained pastry-making equipment in good working order and replaced machinery when required to meet quality standards.
Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
Oversaw purchasing, storage, and use of kitchen supplies.
Personalized creations for holidays, weddings, graduations, and personal events.
Managed in-store, pick-up orders and catering needs.
Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
Packaged finished products for sale.
Responded to customer requests for products, services, and company information.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Met customer call guidelines for service levels, handle time and productivity.

Summary