Chris Trane
Mesa,AZ
Summary
Versatile Field Operations Director knowledgeable about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing 16 years of related management experience.
Overview
18
18
years of professional experience
Work History
Director of Field Operations
Lumio
Phoenix, AZ
03.2022 - Current
- Oversee 11 Install Branches across the nation for Installation and Service.
- Enhanced overall operational efficiency by streamlining processes and implementing new strategies.
- Managed a large workforce of field personnel, ensuring timely task completion and adherence to company policies.
- Improved team collaboration with regular communication, training sessions, and performance reviews.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced expenses for the department by identifying cost-saving opportunities and optimizing resources.
- Boosted customer satisfaction levels by closely monitoring service quality and promptly addressing concerns.
District Operations Manager
Vivint Solar/Sunrun
Beltsville, MD/Phoenix, AZ
03.2017 - 03.2022
- Managed a high volume office while acting as a district manager over 3 other locations. MD, FL.
- Drove my district to be successful through metrics, leadership skills, KPI's, customer service, and efficiencies.
- Trained, supported, and developed operation managers within my district.
- Successfully merged 2 different company offices during an acquisition with Vivint Solar and Sunrun.
- Drove success through positive team culture.
- Created a extremely successful relationship with sales to combine culture between sales and operations, to achieve targets and goals together.
Regional Operations Manager
Protection 1
Orem, UT
02.2013 - 03.2017
- Oversaw 20-25 residential technicians across the Country.
- Coordinated with other regional operations managers and local branch managers nationwide to insure on-time installation, service, and customer satisfaction.
- Ensured same-day service calls are done by placing technicians in area to help manage branch back-log.
- Oversaw over 10,000 accounts in my region.
Operations Manager
Pinnacle Security
Orem, UT
02.2009 - 02.2013
- Managed over 6,000 installed accounts during my time with Pinnacle Security.
- Recruited, trained, motivated, and oversaw operations team.
- Inventory Management.
- Performed quality inspections and ensured good practice of company standards.
- Continually achieved larger producing offices every year.
Operations Manager
Platinum Security
Lehi, UT
04.2008 - 09.2008
- Became a operations manager after just 2 years in the industry.
- Recruited, trained, motivated, and oversaw operations team.
- Inventory Management.
- Performed quality inspections and ensured good practice of company standards.
Technician
APX Security
Provo, UT
04.2006 - 09.2007
- Installed over 175 installations in 3 months.
- Learned and trained different system types, residential and commercial. installations.
- Highest quality score on technician team.
Education
No Degree -
Idaho State University
Pocatello, IDHigh School Diploma -
Bonneville High School
Idaho Falls, ID2004
Skills
- Operations management
- Hiring, training, and supervision
- Operational Efficiency
- Inventory control and management
- Process improvement
- Customer relations
- Employee relations
- Quality assurance and control
- Problem-Solving
- Natural leader
Accomplishments
- Earned the “Excellence In Management ” Award in 2011-2016 with Pinnacle Security and Protection 1.
- Earned the "Operations Excellence" Award with Sunrun/Vivint Solar in 2019, 2020, and 2021.
Timeline
Director of Field Operations
Lumio
03.2022 - Current
District Operations Manager
Vivint Solar/Sunrun
03.2017 - 03.2022
Regional Operations Manager
Protection 1
02.2013 - 03.2017
Operations Manager
Pinnacle Security
02.2009 - 02.2013
Operations Manager
Platinum Security
04.2008 - 09.2008
Technician
APX Security
04.2006 - 09.2007
No Degree -
Idaho State University
High School Diploma -
Bonneville High School