Chris Yates
Glendale,AZ
Summary
A dedicated and results-driven professional with multiple years of experience in operations and a strong focus on customer-oriented service. Known for being a proactive team player with a proven ability to solve complex problems quickly and efficiently. Passionate about associate development and fostering a collaborative work environment to enhance team performance. Adept at identifying and implementing process improvements to drive operational excellence while maintaining high standards of customer satisfaction.
Overview
17
17
years of professional experience
Work History
Owner/ Operator
Shark Attack Pools
01.2016 - 11.2023
- In charge of maintenance and repair of 200 pools
- Including electrical, plumbing and automation
- Trained and managed 4 employees
- Provided individual training to develop the skills needed for success
- Responsible for hiring, billing, and customer service
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Dispatch Supervisor
Sunstate Equipment Rentals
01.2010 - 01.2015
- Supervised 3 dispatchers and 30 drivers
- Coordinated on-time deliveries and repairs with inside sales staff and equipment maintenance staff
- Assisted in the implementation of new dispatching software and driver communications
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided customers with information on products and services.
Dispatch Supervisor/ Event Coordinator
Classic Party Rentals - AZ
01.2007 - 01.2013
- Supervised 4 dispatchers, 50 drivers and warehouse staff
- Oversaw the maintenance of 20+ fleet of trucks
- Coordinated onsite equipment installation
- Directed dispatching, routing, and tracking of 20+ fleet vehicles.
- Supervised team of 50+ employees and provided training focused on maximizing overall performance.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Education
Bachelor of Science -
Illinois State University
Normal, IL05.2003
Skills
- General Plumbing/Electrical (High/Low Voltage)
- Customer Oriented
- Problem Solving
- Mechanically Oriented
Timeline
Owner/ Operator
Shark Attack Pools
01.2016 - 11.2023
Dispatch Supervisor
Sunstate Equipment Rentals
01.2010 - 01.2015
Dispatch Supervisor/ Event Coordinator
Classic Party Rentals - AZ
01.2007 - 01.2013
Bachelor of Science -
Illinois State University
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