Chrisanna Klinger
CHANDLER
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Insurance Specialist
McKesson Specialty Health
09.2020 - Current
- Processed eligibility and benefits verification and authorization requests.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Trained new staff on current, correct insurance verification procedures.
- Researched and resolved routine and complex issues.
- Utilized Salesforce to document and track customer account details.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Updated patient records with accurate, current insurance policy information.
Triage Medical Assistant
Integrated Pain Management
07.2019 - 08.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
Mesa, AZ09.2019
Chandler Gilbert Community College
Chandler, AZHigh School Diploma -
Basha High School
Chandler, AZ05.2012
Skills
- Microsoft Applications
- Communication and Interpersonal Skills
- Instructor Support
- Word Processing
- Data Entry and Review
- Teamwork and Collaboration
- Documentation and Correspondence
- Time Management
- Innovation
- Attention to Detail
- Efficient Multi-Tasker
- Deadline-oriented
Timeline
Insurance Specialist
McKesson Specialty Health
09.2020 - Current
Triage Medical Assistant
Integrated Pain Management
07.2019 - 08.2020
Medical Assistant Certification - Medical Assisting
Pima Medical Institute
Chandler Gilbert Community College
High School Diploma -
Basha High School
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