CHRISELA DELGADILLO
Avondale
Summary
Motivated professional with extensive office administration experience, adept at maintaining accurate records and ensuring compliance with confidentiality standards. Demonstrates exceptional customer service and communication skills while effectively supporting front office operations. Proficient in using Synergy for data management and committed to enhancing organizational performance.
Overview
7
7
years of professional experience
Work History
Attendance Clerk
Tolleson Union High School District
Tolleson
09.2025 - Current
- Maintain accurate daily student attendance records
- Process absences, tardies, and early dismissals
- Verify parent/guardian absence notifications
- Update attendance information in the student information system (Synergy)
- Answered attendance inquiries via phone, email, and voicemail, providing timely information to students and families
- Monitored and addressed excessive absences and tardiness, collaborating with staff to support student attendance improvement
- Process sign-in and sign-out requests while verifying identification
- Maintain confidentiality of student records (FERPA compliance)
- Process and excuse students for approved curricular and extracurricular activities, ensuring attendance records accurately reflect school-sponsored events
- Generated attendance letters and notifications for parents, ensuring clear communication regarding student attendance status
- Work closely with administrators, counselors, nurses, and teachers
- Provided support for front office operations operations as needed
- Maintain organized attendance files and documentation
- Communicate attendance concerns to appropriate staff members
- Provide excellent customer service to students, families, and staff
ADMINISTRATIVE ASSISTANT
CARS Recon
Tolleson
09.2019 - 05.2022
- Supported executive management team with timely and accurate administrative assistance to facilitate informed decision-making.
- Prepared documents for meetings including agendas, handouts and other materials.
- Compiled and entered data into databases, ensuring accuracy and completeness for reporting.
- Updated internal databases with new employee information such as contact details and job titles.
- Developed spreadsheets with advanced formulas to analyze large datasets for operational insights.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research projects related to specific topics assigned by the management team.
CLAIMS ANALYST
EPIQ
Tempe
04.2020 - 09.2020
- Analyzed claims data for compliance with policies and regulations, ensuring adherence to industry standards.
- Implemented quality control measures throughout the claims process cycle.
- Requested additional information and documentation to validate and support claims, enhancing accuracy in decision-making.
- Analyzed customer accounts to identify discrepancies or incomplete data and updated records accordingly.
- Monitored daily workload levels to ensure timely task completion and maintain department efficiency.
ADJUDICATOR
Arizona Department of Economic Security
Phoenix
12.2019 - 04.2020
- Reviewed and evaluated complex legal documents, ensuring accurate determination of eligibility for benefits and services.
- Investigated discrepancies in claims information, uncovering fraudulent activities that impacted claims integrity.
- Reviewed applications for eligibility in public assistance programs.
- Conducted interviews with claimants and witnesses as part of the adjudication process.
- Maintained accurate records of decisions made during the adjudication process.
- Prepared written summaries of each decision rendered during the course of an investigation.
- Communicated effectively with claimants, facilitating understanding of the adjudication process and enhancing claimant experience.
- Participated in training sessions designed to increase knowledge of relevant laws, regulations and policies.
Education
HIGH SCHOOL DIPLOMA -
Tolleson Union High School
Tolleson, AZ05-2016
Skills
- Student attendance tracking
- Synergy management
- Attendance tracking
- Record management
- Data Entry
- Microsoft Office
- Office Administration
- Computer Skills
- Customer Service
- Team Collaboration
- Detail orientation
Timeline
Attendance Clerk
Tolleson Union High School District
09.2025 - Current
CLAIMS ANALYST
EPIQ
04.2020 - 09.2020
ADJUDICATOR
Arizona Department of Economic Security
12.2019 - 04.2020
ADMINISTRATIVE ASSISTANT
CARS Recon
09.2019 - 05.2022
HIGH SCHOOL DIPLOMA -
Tolleson Union High School